Sales Support Coordinator

Ensures that the email account of the group is managed accurately and timely so that requests and concerns are promptly resolved Receives emails from clients regarding inquiries, concerns and Purchase Orders, etc. and forwards it to its corresponding salesman Sends out email to customer as per salesman’s inputs/feedback. Ensures on-time and correct processing of request and documents related Foreign Department Processes specific documents/request forms (RFQ, RFSP, RFA, RFC, RFS) to be forwarded to Foreign Department Ensures that all documents are duly signed by the signatories Monitor status of the request and regularly updates salesman and General Manager Ensures that indent order and allocated items are served to customers once they arrive Coordinates with Foreign Department regarding delay of shipment and arrival of indent orders Coordinates with Foreign Department for updates in stocks/ inventory and product memo Ensures that the pricelist is regularly monitored and updated Communicates updates or changes to Sales Department Provide status and feedback to Foreign departments’ monitoring of RFQ and RFSP Maintains regular coordination with the clients and processed customer requirements as deemed necessary for the operation Contacts clients via phone or email for any verification or assistance regarding concerns related to their assigned area. Prepares all needed documents on time for the accreditation and/or surety and performance bonds Coordinates with different departments to complete requirements for abovementioned requests. Submits the documentary requirements thru email or online portal Submits responses for online bids. Provides correct and prompt processing of forms and requirements to facilitate smooth inter-department transactions Receives requests from salesman for inter-department transactions and prepares documentary requirements/forms. (HRD, Accounting, Admin, TSDG Service Requests) Process approval of the forms and monitors fulfillment of the request Ensures accurate and timely update on the sales lead monitoring Facilitates email blasts to customers for promotional updates Regularly updates the excel file for sales lead monitoring Provides reports to Managers monthly