Sales Operations Manager

Robert HalfMarlborough, MAAdded 1d ago

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Job description

We are looking for a detail-focused Sales Operations Manager to support sales operations and performance reporting for a growing organization in Marlborough, Massachusetts. This role will help maintain accurate sales data, improve reporting visibility, and coordinate critical processes that support the sales team from quote creation through order completion. The position is well suited for someone who enjoys working across teams, analyzing business metrics, and ensuring operational consistency in a fast-paced technology environment.For Immediate Interview Contact Victor Muller at 508 205 2136Responsibilities:• Oversee the flow of sales transactions from CRM entry through order processing systems, maintaining high standards of accuracy for invoicing, fulfillment, and reporting.• Produce and monitor recurring sales performance reports, tracking metrics such as pipeline activity, conversion trends, and win-loss outcomes to support business decisions.• Respond to custom reporting and analytical requests by gathering data from multiple sources and turning it into clear, actionable insights.• Coordinate the rollout of quarterly incentive plans by preparing documentation, organizing distribution, and helping ensure timely execution.• Guide newly hired sales representatives on sales operations procedures, including quote preparation, required documentation, and proper CRM usage.• Support partner and channel processes by administering deal registration activities, discount structures, and reseller incentive program execution.• Work closely with finance, marketing, and operations teams to help keep sales activities aligned and orders moving efficiently.• Provide day-to-day direction and support for a small sales operations team, promoting consistent service and dependable execution for the sales organization.

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