Sales Operations Manager

Our Mission and Purpose Our mission is clear: to be North America’s premier packaging solutions provider, simplifying client operations with innovative, technology-driven solutions. We are fueled by the values instilled by Nick Novy, aiming to not just meet but exceed industry benchmarks. Our purpose is to empower our customers with smarter business decisions through our expertise. Korpack’s Promise: FAST and Beyond Korpack stands for more than just speed. Our F.A.S.T methodology – Fearless, Adaptable, Simplistic, and Technology-driven – is a testament to our approach toward complex challenges. We’re not afraid to dive deep and tackle the toughest packaging puzzles with agility and clarity, all while harnessing the power of technology. Culture: The Korpack Difference In the heart of Korpack, there’s a culture that thrives on agility, innovation, and relentless pursuit of excellence. We’re not your typical packaging company. Our start-up spirit combined with our industry experience makes us uniquely dynamic. We embrace challenges, turning them into opportunities to innovate and grow. Our team, akin to a close-knit family, is dedicated to achieving success for our clients. We believe in building relationships based on trust, integrity, and mutual respect. The Sales Operations Manager owns the systems, processes, data, and reporting that let Korpack's sales team sell more and faster. The role runs the quote-to-order process, CRM and ERP sales data, pricing and margin controls, sales reporting and forecasting, and commission administration, and manages the Sales Support team. The goal is a clean pipeline, accurate quotes and orders the first time, reliable forecasts, and reps who spend their time with customers rather than on administration. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Own the quote-to-cash process: quoting standards, quote follow-up cadence, sales order entry, and daily sales order approvals, including vendor selection based on lead time and margin.Administer and maintain the CRM (HubSpot) and the sales side of Acumatica: pipeline stages, required fields, customer and item data integrity, and rep adoption.Own the New Customer Onboarding process end to end: lead and customer validation, credit and attribute setup, task assignment to reps, and monitoring completion.Conduct price validation for both sales and vendor pricing; maintain price lists, margin floors, and approval thresholds; flag below-margin quotes and orders before they ship.Build and maintain sales dashboards and exception reports in Power BI and Excel: pipeline, bookings, margin, quote conversion, rep activity, slow-moving inventory, and open orders; publish weekly and monthly sales performance reviews.Run the monthly forecast and pipeline review with the VP of Sales and reps; reconcile forecast to actuals and improve accuracy over time.Administer commission and bonus plans: calculate monthly commissions, resolve disputes, and model plan changes for leadership.Manage slow-moving inventory review with Sales: assign items to reps, track item notes and disposition, and report progress.Design and document sales processes and SOPs to ISO 9001 standards; train reps and Sales Support on them; drive continuous improvement in cycle time and error rates.Act as the liaison between Sales and Customer Service, Purchasing, Warehouse, Finance, and Engineering on order issues, new products, and customer requirements.Manage territory and account assignments, sales targets, and rep scorecards; support sales meetings, kickoffs, and training.Evaluate and roll out sales tools and integrations (CRM, quoting, e-commerce, marketing automation) and own vendor relationships for them.Assist with special projects as requested. Competencies Strong analytical skills; turns ERP and CRM data into clear recommendationsProcess-oriented and highly organized; builds systems that scaleUnderstands sales, customer service, pricing, and negotiation principlesExcellent communication skills, verbal and written, with reps, leadership, and customersThoroughness and attention to detailProblem-solver who excels in a fast-paced, constantly changing environmentEthical conduct and sound judgment on pricing and commission mattersCoaches and develops a support team; teamwork and collaborationTechnologically savvy: advanced Excel, Power BI, CRM and ERP administration Supervisory Responsibility Directly supervises the Sales Support Specialists: hiring, training, scheduling, performance reviews, and day-to-day work direction. Reports to the Vice President of Sales. Work Environment This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, and printers. Occasional time in the warehouse and at customer sites with the sales team. Physical Demands This is a largely sedentary role; some filing and light lifting of files or samples (up to 25 lbs) may be required. Position Type and Expected Hours of Work This is a full-time position. Days and hours of work are typically Monday through Friday, 8:00 a.m. to 5:30 p.m. Some flexibility in hours is allowed; month-end close, commission runs, and customer needs may require hours outside this schedule. Occasional travel (under 10%) to customer sites, trade shows, or the second Korpack facility. Required Education And Experience Bachelor's degree in Business, Marketing, Finance, or a related field5+ years in sales operations, sales support, or revenue operations, including 2+ years leading a teamHands-on CRM administration (HubSpot or similar) and ERP order-to-cash experience (Acumatica preferred)Advanced Excel and working knowledge of Power BI or another BI toolExperience building forecasts, dashboards, and commission calculationsAbility to read and write English, follow verbal instructions, and use math to solve problems Preferred Education And Experience 3+ years in packaging distribution, industrial distribution, or contract packagingAcumatica and HubSpot administration experienceExperience with pricing strategy, margin management, and vendor cost analysisLean, Six Sigma, or ISO 9001 process documentation experienceMBA or equivalent Our Commitment to You At Korpack, customer delight is not just a goal; it’s our way of doing business. We are committed to delivering quality services consistently, on time, and maintaining enduring relationships. Our endeavor is to continually enhance our performance and adhere to the highest statutory and regulatory standards.