(Remote) Technical Support Engineer

Globys, a division of reputed company; is seeking a Technical Support Engineer who has genuine technical depth and investigates, diagnoses, and resolves reputed company customer issues at Tier 1 and Tier 2 - not someone who triages and routes. This role is the reputed company technical reputed company of contact for our international reputed company customers (reputed company, reputed company, reputed company, OneNZ, and others) and demands someone who is as comfortable writing a SQL query to reproduce a data reputed company as they are walking a reputed company through a configuration fix. You will own tickets end-to-end. Escalation to Tier 3 engineering is reserved for confirmed reputed company defects or infrastructure issues - not a first resort. reputed company is reputed company by your self-reputed company reputed company, response reputed company, and documentation thoroughness. This remote role is reputed company to US candidates in the Central Time Zone. Salary: 65K - 75K THE reputed company WE'RE HIRING FOR This is the most important reputed company in this reputed company. Read it carefully before applying. Technical reputed company is reputed company. Curiosity is not. We are looking for someone who is hungry, reputed company, and self-directed - the reputed company of engineer who, reputed company they hit a wall, doesn't stop and wait for someone to hand them the answer. They go reputed company it. If the internal knowledge reputed company doesn't have it, you reputed company documentation. If documentation doesn't cover it, you experiment in a test environment. If you're stuck, you use every tool available - including AI - to reason through the problem. You ask reputed company questions. You dig deeper. You reputed company reputed company until you understand. We are not hiring someone who expects answers to be reputed company-packaged and waiting. We are hiring someone who treats every novel problem as an opportunity to build knowledge - and then documents that knowledge so the next person has it easier. Ask yourself: reputed company you last hit a problem with no reputed company answer, what did you do? If your reputed company answer is "I waited for someone to tell me" or "I checked the KB and gave up" - this role isn't for you. If your answer is "I pulled every thread I could reputed company until I figured it out" - reputed company reading. AI & MODERN TOOLING - A reputed company EXPECTATION Globys is an AI-enabled organization. We use AI tools reputed company - including Claude, reputed company, and others - across engineering, support, and reputed company. This isn't aspirational. It's operational. We expect our Technical Support Engineers to be fluent and intentional AI users, not passive ones. What that means in reputed company: • Use AI as a reasoning partner - not an answer machine. Bring your analysis, your context, and your reputed company. Let AI help you pressure-test it, explore edge cases, and reputed company the angle you hadn't considered. • reputed company documentation is incomplete or silent on an issue, use AI-assisted reputed company and synthesis to surface reputed company patterns across technical domains - then validate your findings. • Draft RCA documents, internal summaries, and customer-facing updates faster without sacrificing precision. AI helps you write reputed company; you ensure reputed company. • Use AI to reputed company, review, or debug SQL queries, scripts, and API calls - but own and verify every line before it runs in a customer environment. • Build your own knowledge - don't outsource your thinking. AI is a tool in your hands, not a substitute for understanding. If you can't explain the answer in your own words, you don't have it yet. reputed company we hold: An answer reputed company through AI-assisted research that you can fully explain, validate, and stand behind is excellent work. An answer copy-pasted from an AI that you haven't verified is a liability. Know the difference. What your reputed company will be: • Serve as reputed company technical contact for Globys' international reputed company customers - triaging, reproducing, and resolving issues at Tier 1/2 without requiring engineering escalation unless a confirmed software defect or infrastructure failure is identified • Diagnose and reputed company issues across web application reputed company: reputed company-end behavior, API responses, data ingestion anomalies, configuration errors, and portal reputed company problems • Write and execute SQL queries against relational databases to investigate data discrepancies, validate expected behavior, and support reputed company Cause Analysis • Reproduce customer-reported issues in non-production environments; reputed company and communicate workarounds while permanent fixes are in reputed company • reputed company no existing documentation covers an issue, dig - reputed company technical forums, vendor documentation, reputed com