[Remote] Social Media Manager – eCommerce & Content

Note: The job is a remote job and is open to candidates in USA. Twin Two is an e-commerce and marketplace agency that helps brands and retailers grow across digital channels. The Social Media Manager will manage client social media accounts, plan and create content, coordinate social assets, support e-commerce campaigns, monitor performance, and use data to improve organic growth and engagement. Responsibilities Manage social media accounts for Twin Two clientsCreate and maintain weekly and monthly social media content calendarsPlan content for Instagram, Facebook, TikTok, LinkedIn, YouTube Shorts, Pinterest, X, and other relevant platformsWrite captions, post copy, hashtags, short-form video concepts, stories, reels, carousel ideas, and social content briefsCoordinate with designers, video editors, AI content creators, influencers, and internal team members to create social assetsSupport product launches, promotions, seasonal campaigns, bundles, and brand announcementsHelp develop content ideas that support each brand’s products, audience, positioning, and goalsMonitor social media trends, competitor content, platform updates, and customer behaviorReview comments, messages, engagement, and community activity when neededTrack social performance including reach, engagement, follower growth, clicks, views, shares, saves, and content performanceUse performance data to recommend new content ideas and improvementsHelp repurpose content across platforms and formatsSupport TikTok Shop, influencer, affiliate, UGC, and paid social efforts when connected to social contentUse AI tools to help brainstorm, draft, organize, and scale content ideasMaintain organized trackers for content calendars, approvals, creative requests, posting schedules, and performance updates Skills Experience managing social media accounts for brands, e-commerce companies, agencies, or clientsStrong understanding of Instagram, TikTok, Facebook, LinkedIn, YouTube Shorts, and other social platformsExperience creating content calendars and planning social media campaignsStrong writing skills for captions, hooks, short-form content, and brand messagingUnderstanding of short-form video, Reels, TikTok content, stories, carousels, and social-first creativeAbility to understand products and turn them into engaging content ideasStrong attention to detail and ability to manage posting schedulesComfortable reviewing social media performance and making recommendationsStrong English communication skillsOrganized and able to manage multiple brands or client accounts at onceComfortable working remotely with designers, editors, marketers, and e-commerce teamsExperience with e-commerce, DTC brands, marketplace brands, or retail productsExperience creating content for product launches, promotions, holidays, and seasonal campaignsExperience with TikTok Shop, UGC creators, influencers, or affiliate content is a plusExperience using tools such as Canva, CapCut, Later, Buffer, Hootsuite, Meta Business Suite, TikTok Creative Center, Notion, ClickUp, ChatGPT, Claude, or similar toolsExperience using AI tools for content ideation, captions, scripts, and creative planningBasic understanding of paid social, performance marketing, email marketing, SEO, or social commerce is a plusExperience working with categories such as electronics, home goods, beauty, fashion, food, toys, baby products, furniture, lifestyle, or consumer products is a plusAgency experience or experience managing multiple brands is a plus Company Overview Ecommerce Guide offers platform reviews, expert tips, and industry news for ecommerce businesses. It was founded in undefined, and is headquartered in Chicago, Illinois, USA, with a workforce of 2-10 employees. Its website is https://ecommerceguide.com.