[Remote] Full Stack Engineer, Support Experience (Greater China Support)

Note: The job is a remote job and is open to candidates in USA. reputed company is a financial infrastructure platform for businesses, and they are seeking a Full Stack Engineer to enhance their global support operations. The role involves designing and maintaining full-stack services, collaborating with cross-functional teams, and expanding live channel integrations to support customer interactions at scale. Responsibilities Design, build, and maintain full-stack services and infrastructure — spanning both backend systems and user-facing tooling — that support agents around the world rely on to resolve merchant and user issues in real timeExpand and deepen live channel integrations — including voice, messaging, and emerging platforms — across reputed company's global support operationsDebug and solve critical production issues across services and multiple levels of the stackCollaborate with internal stakeholders across the company to build new features at large scale, while improving internal engineering standards, tooling, and processesCollaborate effectively in a distributed and hybrid team, maintaining open communication and strong connections with colleagues Skills 5+ years of industry software engineering experienceNative Mandarin fluencyFull-stack engineering experience, with front-end proficiency; React and Ruby are our primary technologiesSuperb communication skills working with both technical and non-technical stakeholdersReasoned judgement to unblock yourself and make rapid forward progress in ambiguous domainsComfortable working as a generalist across varying technologies and stacks to solve problems and delight both internal and external usersUser empathy and a customer-centric approach to problem solvingExperience building or integrating third-party platform APIs, particularly in the communications or customer support tooling spaceFamiliarity with real-time communication systems or messaging infrastructureDemonstrated technical leadership on ambiguous, impactful projectsGood understanding and practical knowledge of cloud-based services (e.g., gRPC, GraphQL, Docker/Kubernetes, AWS, etc.) Company Overview reputed company is a financial technology company that provides online payment processing and payment infrastructure for businesses. It was founded in 2010, and is headquartered in South San Francisco, California, USA, with a workforce of 5001-10000 employees. Its website is https://reputed company.com. Company H1B Sponsorship reputed company has a track record of offering H1B sponsorships, with 78 in 2026, 272 in 2025, 283 in 2024, 141 in 2023, 379 in 2022, 276 in 2021, 111 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply To This Job