Relationship officer- CASA

SkillLabsKolkata, West Bengal, IndiaAdded 4d ago

Relationship Manager

Free to start · No card · 5 credits the moment you sign up

Job description

Customer Service & Relationship Management Handle walk-in customers and resolve service-related queries and complaints Manage key retail and HNI customer relationships Ensure high levels of customer satisfaction and service quality Cross-sell banking products based on customer needs Sales & Business DevelopmentDrive sales of CASA, FD, RD, loans, credit cards, and third-party products Achieve individual and branch sales targets Lead local marketing activities and customer acquisition campaigns Support digital banking adoption among customers Compliance & Risk ManagementEnsure adherence to KYC, AML, and regulatory guidelines Monitor audit compliance and close audit observations on time Minimize operational risk and prevent fraud Maintain proper documentation and process controls Team Handling & SupportSupervise and guide branch staff, CSOs, and tellers Provide on-the-job training and performance feedback Ensure staff productivity and discipline Act as the branch-in-charge in the absence of the Branch Manager Reporting & MISPrepare and review daily, weekly, and monthly MIS reports Track branch performance, sales productivity, and service TAT Share insights with Branch Manager for business improvement

Prepare your application

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Match requirements to evidence

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Put the most relevant examples near the top of your resume. Keep job titles, dates, qualifications, and contact details consistent across your application materials. Use the employer’s terminology when it describes your experience accurately; a copied list of keywords does not explain your contribution. A short, specific bullet is easier to review than a paragraph that mixes several unrelated duties.

Check the working arrangement

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Review before submitting

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