Product Trainer (US Payroll)

Job Title: Product Trainer

Experience: Minimum 1 year experience required

Company Overview:

Lumber is an all-in-one construction workforce management platform that seamlessly

streamlines payroll, time tracking, safety, compliance, field productivity, rewards, and recognition

for building contractors.

Role Summary:

We are looking for a Product Trainer who can translate complex product features into simple,

meaningful learning experiences for customers, partners, and internal teams. This role requires

strong collaboration with product and technical teams, a deep curiosity to understand how the

product works, and the ability to deliver high-quality training both online and in person.

Key Responsibilities:

Learning Content & Knowledge Gathering

• Collaborate with product managers and technical experts to understand new features, enhancements, and use cases.
• Stay updated with ongoing product development and builds a solid understanding of workflows and customer scenarios.
• Gather contextual insights on how, why, and when users interact with specific product features.
• Explore product features hands-on to understand their value, functionality, and user impact.

Training Content & Enablement

• Convert complex product concepts into clear, easy-to-understand learning materials.
• Create or support the development of training documentation, walkthroughs, and knowledge transfer notes.
• Deliver knowledge-transfer sessions to internal teams to ensure consistent understanding across Sales, CS, Support, and Product teams.
• Configure and manage trial/demo environments for training and testing purposes.

Training Delivery

• Deliver onboarding and training sessions for customers, partners, and employees—both in- person and virtually.
• Conduct testing on new features and course content and share actionable feedback with the product team.
• Support adoption by ensuring learners understands product capabilities and best practices.

Team Collaboration & Continuous Improvement

• Participate in planning meetings, weekly syncs, and periodic reviews with cross-functional teams.
• Contribute to process improvements for training, documentation, and product knowledge flow.

Who Can Apply:

• Working knowledge of US payroll processes, terminology, and payroll workflows is mandatory.
• Candidates must have prior experience with US payroll products or US payroll operations.
• 1+ year of relevant experience in product training, customer enablement, or technical learning roles.
• Experience with SaaS products, CRM/ERP systems (Salesforce experience is a plus but not mandatory).
• Strong verbal and written communication skills with excellent grammar and clarity.
• Ability to manage multiple priorities, work independently, and thrive in a fast-paced environment.
• Comfort with researching, simplifying, and explaining technical concepts.
• Strong problem-solving skills and basic project coordination capabilities.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word); basic understanding of HTML is a plus.
• Understanding of payroll processes is an added advantage.
• Willingness to collaborate with glo