Portfolio Operations Manager
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Job description
Founded in 2015 in Athens, Greece, Welcome redefines the way people travel by going above and beyond the commoditized transfer service and being the first company to deliver a complete, personalised, in-destination travel experience. From the moment a traveler arrives at a new destination, until their return journey home, Welcome accommodates all their travel needs, including transfers, sightseeing trips, and local information, in the easiest, friendliest, and most personalised way possible. Welcome's drivers are experts in the area and share their local know-how to make travellers feel at home wherever they are. The company has also introduced contactless rides, thorough cleaning protocols, and protective equipment to make every journey safe.
Being a travel tech startup, Welcome continues to grow and scale its operations and is quickly becoming a global category leader for in-destination travel services.
- One of the highest-rated global transportation companies with a rating of 4.9/5 stars.
- Expanded from 200 destinations last year to 350, achieving our ambitious 2024 growth target.
- Over 4,000 travel partners including 2,500 hotels, numerous vacation rentals, and travel agents, adding 50+ new ones every month.
- Over 2.5 million happy travellers every year.
⭐️ If you want to dive deeper into the awesomeness of Welcome's culture, click on this link to check our TikTok account.⭐️
The Team
We are a group of vibrant, diverse people who love travelling and never settle on quality. Each one of us didn’t join Welcome by chance and believes deeply in what Welcome is trying to achieve, so we work relentlessly to make that happen. We challenge common logic, focus on design, put simplicity and usability first, and create memorable experiences. We keep learning and exploring better ways to serve our community and grow personally and professionally in our respective fields. We stay humble along the way, with a “pay it forward” mentality, but with big and bold goals.
As a Portfolio Operations Manager, you'll manage a portfolio of destinations, ensuring each operates efficiently and meets performance targets. You'll use data-driven monitoring, standardized processes, and exception-based management to keep markets healthy at scale.
This role is perfect for someone who thrives on managing complexity, loves working with data, and wants to have impact across multiple markets simultaneously. You'll develop expertise in marketplace operations while building toward more senior leadership roles.
Responsibilities
- Manage a destination portfolio - Oversee markets, ensuring each has correct configurations and meets GFS and Great Rides targets.
- Monitor performance at scale - Use dashboards and alerts to track key metrics, intervening only when thresholds are breached.
- Capture market intelligence - Collect insights on pricing, competition, and local conditions across your portfolio. Feed structured data to central teams.
- Engage driver communities - Maintain presence in driver communities across markets, capturing feedback and identifying ambassadors.
- Deploy standardized initiatives - Run incentive programs and engagement campaigns at scale using proven playbooks.
- Ensure quality and compliance - Monitor adherence to quality guidelines across markets and flag issues centrally.
- Drive automation - Work with BI and Product to automate monitoring and reporting, enabling greater scale with less manual effort.
- Escalate strategically - Identify patterns and trends across your portfolio, escalating issues that need central support.
- 2-4 years of experience in operations, logistics, mobility, or marketplace management
- Strong analytical skills, comfortable working with dashboards, data, and exception-based monitoring
- Ability to manage multiple priorities, keeping markets running smoothly simultaneously
- Process mindset - you enjoy systematizing and standardizing workflows
- Good communication skills, coordinating several teams and markets
- Comfort with ambiguity, being able to make decisions with incomplete information when needed
- Fluency in English is required; additional languages a plus
- Vibrant and fresh work environment
- Flexible work-from-home policy
- The tools you need to perform your daily tasks successfully
- L&D personal budget
- Private Insurance Plan
- +4 extra PTO days annually
- The unique opportunity to join “the next big thing” at ground level
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