People & Culture Officer (Talent, Performance & Systems)

By taking ownership of talent execution, performance cycle support, systems administration, and frontline staff inquiries, this role increases the team's operational capacity and ensures our people frameworks are responsive, user-friendly, and culturally aligned.

• Coordinate and execute recruitment processes, including candidate screenings, interviews and assessment processes to ensure a high-quality candidate experience.
• Support the implementation of the updated recruitment framework, strengthen the hiring pipeline and build a reliable pool of candidates for critical roles.
• Manage the Applicant Tracking System (Pinpoint) and coordinate interview schedules and candidate communications to ensure a seamless hiring lifecycle.
• Embed Diversity, Equity, Inclusion, and Accessibility (DEIA) principles into all hiring workflows and candidate evaluations.

• Manage the P&C shared inbox, acting as a reliable operational point of contact for staff questions and process guidance.
• Apply established policies in low-complexity scenarios and daily tasks.
• Create simple "how-to" guides, checklists, and clear, user-friendly procedures.
• Provide guidance on staff questions and process-related concerns, identifying and escalating highly sensitive cases to the relevant People & Culture director.

• Coordinate and support the execution of performance review cycles, including managing review tools and documentation to ensure consistent and timely completion.
• Coordinate and execute the administrative and systems workflows for staff onboarding and offboarding, ensuring a smooth and consistent experience throughout the staff lifecycle.

• Manage and optimize core People & Culture systems and tools - including ATS (Pinpoint), Knowledge Management System (Notion), and Project Management Tool (Asana) - to drive efficiency and streamline workflows.
• Gather, collate, and analyze data from various P&C systems to identify trends and provide accurate reporting for recruitment metrics and performance calibrations.

• Full-cycle recruitment, including directly conducting candidate screenings and interviews.
• Frontline employee support, managing shared inboxes, and applying internal HR policies.
• Administering performance review cycles and coordinating staff lifecycle processes (onboarding/offboarding).
• Managing administrative processes and HR systems with high attention to detail.
• Working in remote, international, fast-paced, and highly collaborative environments.
• Experience handling sensitive and confidential information, such as performance data and employee relations, with sound judgment.

• Strong interpersonal and candidate assessment skills, coupled with high emotional intelligence.
• Clear, empathetic, and professional communication skills, with the ability to translate complex policies into simple, user-friendly guides.
• Exceptionally organized with strong follow-through, process discipline, and reliability.
• Calm, responsive, and solutions-oriented under pressure, capable of addressing and resolving low-stakes team conflicts.
• Comfortable managing multiple workflows simultaneously across recruitment, performance, and daily staff queries.
• Strong systems mindset with an orientation toward driving efficiency and streamlining workflows.
• Collaborative, low-ego, and highly dependable team player.
• Able to work independently, proactively manage priorities, and accurately judge when to escalate high-risk issues.

• Proficiency using Pinpoint (or similar global ATS), Notion, Google Workspace and Asana.
• Demonstrated experience embedding Diversity, Equity, Inclusion, and Accessibility (DEIA) principles into hiring and candidate evaluation workflows.
• Experience extracting, collating, and analyzing data to provide reporting on recruitment metrics and performance calibrations.
• Familiarity with global or multi-country remote team dynamics.

Compensation and Benefits