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Origination Customer Solutions Manager (f/m/d)
Axpo PolskaWarsaw, Mazowieckie, PolandPosted 3d ago
Customer Success Manager
Job Description
Join Axpo Polska Sp. z o.o. to shape the future of energy within our high-octane Origination team! We source, structure and secure the biggest deals across Poland’s power and renewables market, and build strong relationships with corporates, developers and utilities.
You will streamline day-to-day commercial operations and act as the vital bridge between the Axpo organization and our elite team of Originators.
What you will do:
You will streamline day-to-day commercial operations and act as the vital bridge between the Axpo organization and our elite team of Originators.
What you will do:
- Act as the day-to-day point of contact for existing industrial and corporate customers on operational and execution-related matters.
- Coordinate customer inquiries across internal departments (Portfolio Management, Operations, Risk, Finance, Legal, IT) and ensure timely resolution.
- Organize regular customer communication, including operational updates, market reports, and regulatory information.
- Lead the onboarding process for new customers after contract signature, ensuring system and process readiness.
- Prepare standard contracts and annexes based on approved templates, and maintain accurate customer data in internal systems.
- Support the utilization and continuous development of customer-facing tools including the Customer Portal.
- University degree (Bachelor’s or higher) in Economics, Finance, Engineering, Business, or a related field.
- Minimum of 2 years of experience in account management, customer coordination, or operational roles serving corporate/industrial clients.
- Solid understanding of commercial contracts, contractual documentation and operational processes - ideally with the energy or utilities sector (highly preferred).
- Strong analytical, problem-solving, and project management skills, with a proven ability to manage multiple priorities and stakeholders simultaneously.
- High level of accountability, self-reliance, and ownership. You are action-oriented, organized, and remain cool-headed under pressure to meet tight deadlines.
- A deeply client-centric approach focused on responsiveness and service quality.
- Fluency in both Polish and English is essential.
- Development in an international company that is shaping the face of the energy market.
- A progressive medical care package that takes care of your health and well-being.
- Co-financing of the Multisport card, enabling the use of various forms of physical activity.
- Foreign language classes during working hours.
- Flexible working hours and the possibility to work in hybrid mode.
- An office with a beautiful view, located in the city center.
- A motivated team, ready to guide you through your daily challenges.
- Details about the salary range for this position and other components of the compensation package will be provided in the following stages of the recruitment process.