Operations Coordinator – Dispatch (CSR)

Customer Service Representative (CSR) – Dispatch Coordinator Location: Gulistan-e-Jauhar, Karachi, Pakistan Work Arrangement: Onsite Employment Type: Full-Time Salary: PKR 45,000–50,000 per month About Yuni Rides Yuni Rides is a U.S.-based student transportation company dedicated to providing safe, reliable, and compassionate transportation services for students, including children with special transportation needs. We partner with school districts across multiple U.S. states to deliver dependable transportation while maintaining the highest standards of safety, professionalism, and operational excellence. As we continue to grow, we are looking for motivated professionals who thrive in fast-paced environments and are passionate about delivering exceptional customer service and operational support. Position Overview As a Customer Service Representative (CSR) – Dispatch Coordinator , you will play a critical role in supporting the daily operations of our transportation network. You will coordinate with drivers, schools, families, and internal teams to ensure students receive safe, reliable, and on-time transportation every day. This role is ideal for someone who is highly organized, communicates effectively, enjoys solving problems, and can confidently manage multiple responsibilities under pressure. Working Hours Schedule: Monday to Saturday Shift: Night Shift Timing: 6:00 PM – 3:00 AM (Pakistan Standard Time) Key Responsibilities Monitor and coordinate daily transportation operations for assigned routes. Track scheduled trips to ensure they are completed safely, efficiently, and on time. Maintain regular communication with drivers to provide operational support and resolve trip-related issues. Coordinate driver reassignments, route modifications, and transportation coverage when operational changes occur. Support morning and afternoon dispatch activities to ensure smooth service delivery. Assist with onboarding new drivers by guiding them through documentation, training, and compliance requirements. Follow up with drivers regarding outstanding onboarding tasks and required documentation. Maintain accurate records by updating internal systems and operational databases. Respond professionally to inquiries from drivers, school staff, parents, and internal departments. Escalate operational issues promptly and collaborate with the operations team to implement effective solutions. Assist with scheduling, dispatch coordination, and administrative tasks while maintaining accuracy. Contribute ideas and initiatives that improve operational efficiency and customer satisfaction. Required Qualifications Bachelor's degree preferred (relevant work experience may be considered in place of a degree). 1–3 years of experience in customer service, dispatch, transportation, logistics, operations, or a related field. Excellent verbal and written English communication skills. Strong organizational and multitasking abilities. Ability to work effectively in a fast-paced, deadline-driven environment. Strong analytical, problem-solving, and decision-making skills. Proficiency in Microsoft Office and Google Workspace. Comfortable learning and using dispatch, scheduling, CRM, and communication software. Professional, dependable, detail-oriented, and customer-focused. Preferred Qualifications Experience in any of the following areas will be considered an advantage: Transportation or logistics operations Dispatch and scheduling software Driver onboarding and compliance documentation Customer support within a service-based organization Real-time operations monitoring CRM or ticket management systems School transportation or mobility services Core Skills Customer Service Dispatch Coordination Transportation Operations Driver Communication Trip Monitoring Route Planning & Coordination Scheduling Driver Onboarding Documentation Management Customer Relationship Management (CRM) Time Management Problem Solving Conflict Resolution Data Entry Microsoft Office Google Workspace Team Collaboration Attention to Detail Professional Communication Why Join Yuni Rides? Competitive salary package Opportunity to work with a rapidly growing U.S.-based company Professional and supportive work environment Career growth and learning opportunities Exposure to international transportation and logistics operations Meaningful work that helps students safely travel to and from school every day How to Apply Interested candidates are invited to send their updated CV/Resume to hr@yunirides.com . Please mention "CSR – Dispatch Coordinator" in the subject line of your email. Equal Employment Opportunity Yuni Rides is proud to be an Equal Opportunity Employer. Employment decisions are based solely on qualifications, experience, and business needs. We are committed to creating an inclusive workplace where all employees are treated with fairness, dignity, and respect.