Onboarding Manager
Free to start · No card · 5 credits the moment you sign up
Job description
About Hostie
Hostie is your restaurant’s Virtual Concierge, making sure every call, text, or question gets answered in your voice. Behind the scenes, we handle guest communication, reservations, events, and takeout automatically, all in one place. Hostie takes care of the noise so your staff can focus on the service.
Restaurants across North America use Hostie to ensure no guest goes unanswered while giving their teams more time to focus on hospitality.
Hostie integrates with platforms like OpenTable, Toast, and SevenRooms and is backed by Gradient Ventures (Google’s AI fund), Obvious Ventures (founded by Ev Williams), and leading hospitality investors.
Who We Are
Hostie is your restaurant’s Virtual Concierge, making sure every call, text, or question gets answered in your voice. Behind the scenes, we handle guest communication, reservations, events, and takeout automatically, all in one place. Hostie takes care of the noise so your staff can focus on the service.
Restaurants across North America use Hostie to ensure no guest goes unanswered while giving their teams more time to focus on hospitality.
Hostie integrates with platforms like OpenTable, Toast, and SevenRooms and is backed by Gradient Ventures (Google’s AI fund), Obvious Ventures (founded by Ev Williams), and leading hospitality investors.
What You’ll Do:
- Owning the end-to-end onboarding experience for new restaurant customers, from kickoff through go-live
- Configuring and testing each account so Hostie reflects the restaurant's voice, menu, hours, and policies accurately from day one
- Communicating clearly and warmly with restaurant owners and staff — many of whom are not technical — via email, phone, and text
- Troubleshooting setup and integration issues (POS, reservations, and other platform connections) and knowing when to loop in product or engineering
- Managing multiple onboardings concurrently without letting any one account fall behind
- Building and refining onboarding playbooks, templates, and documentation so the process gets faster and more consistent as we grow
- Partnering with Sales and Customer Support to ensure a smooth handoff both into and out of onboarding
- Tracking and reporting on onboarding metrics (time-to-go-live, completion rate, early activation) and flagging patterns that could improve the process
What We’re Looking For:
- You have 2-4+ years of experience in B2B SaaS Implementation or Customer Onboarding
- Excellent written and verbal communication skills, with a kind, empathetic, customer-first approach
- Highly organized and process-oriented — you build structure rather than wait for it
- Comfort with ambiguity and an early-stage environment where processes are still being defined
- A "thinks scalably" mindset — you solve the problem in front of you while also asking how to make it repeatable
- Familiarity with CRM/support tools (e.g., HubSpot, Salesforce, Intercom, or similar); hospitality tech experience (POS, reservations, or restaurant software) is a strong plus
Why Join Us:
- A fast-growing market, and a chance to make a real impact: The restaurant technology space is expanding quickly, driven by rising demand for digital operations, reservations, and guest experience tools - and restaurants are under more pressure than ever to modernize. You'll join a lean, high-growth team where your work directly shapes how restaurants run better and where individual contributions have outsized impact on the business and the success of the customers we support.
- Collaborative environment: You'll receive support and guidance from experienced colleagues and managers, helping you learn, grow, and achieve your personal/professional goals.
What Else You Need to Know:
- The yearly total cash compensation for this role is $75-$90k. Actual compensation will be determined on an individual basis and may vary depending on location, experience, skills, and qualifications. Base salary is just one part of your total rewards package - full-time positions are also eligible for equity awards and benefits.
- Hostie is a remote-first company. Our HQ is in San Francisco, CA but our team is fully distributed with no onsite requirements.
Originally posted on Himalayas
Prepare your application
Use the description above to assess your fit for Hostie. This checklist is guidance from Resumize, rather than additional requirements from the employer. Imported listings can be shortened or change after collection, so confirm the complete description and current availability before sending an application.
Match requirements to evidence
Identify the responsibilities and skills the employer explicitly names. For each important requirement, choose one example from your work, education, training, or projects. Explain what you did, how you did it, and what changed as a result. Include a measurable outcome when you can support it. If you lack a requirement, describe related experience accurately instead of adding an unfamiliar skill to your resume.
Put the most relevant examples near the top of your resume. Keep job titles, dates, qualifications, and contact details consistent across your application materials. Use the employer’s terminology when it describes your experience accurately; a copied list of keywords does not explain your contribution. A short, specific bullet is easier to review than a paragraph that mixes several unrelated duties.
Check the working arrangement
Confirm the location, schedule, employment type, and any eligibility requirements on the employer’s site. A remote label does not establish worldwide eligibility or flexible hours. If compensation, benefits, equipment, travel, or contract duration are missing from this listing, write down your questions for the recruiter. Do not assume details from another opening at the same company apply to this role.
Review before submitting
Follow the employer’s requested file format and application instructions. Open your exported resume and check that its text is selectable, its sections read in order, and its links work. Proofread names, dates, and contact information. Share confidential work samples only when you have permission, and use an anonymized example when necessary.
Submit through a trusted employer or recruiting destination. If the original listing has disappeared, search the employer’s careers page for the title rather than assuming the vacancy remains open. Save the application date, job reference, and the version of your resume you sent. Those details help you prepare for a later conversation and avoid submitting conflicting information through several job boards.
Review your resume for writing and readability feedback, or browse other openings if this opportunity is unavailable.