NOC Engineer; 2nd shift IL Remote

OverviewWhat We Do We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department. Who We Are Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others. Why You Should Join Us You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources.You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days. ResponsibilitiesThe NOC Engineer is a key stakeholder in incident response, troubleshooting, network planning and procedures development. Maintains and expands customer relationships through: Understanding of how to deliver quality service while adhering to service level agreements (SLAs) in a fast-paced environmentUnderstands the importance of regular follow up and status updates to customer and management for outages and escalations through issue resolutionDeveloping documentation including user guides, admin guides, knowledge base articles, FAQs, quick reference guidesProviding technical firewall, server, and networking recommendationsDemonstrating continuous improvementParticipating in strategy planning discussions with technical, business, and client partnersEscalating issues effectively to management, SMEs, manufacturers, software publishers, etc. to ensure timely resolution of customer outages and issuesContinually assesses, refines, and implements managed services processes and procedures by Monitoring incident request systems and takes ownership of L3+ requests in accordance with SOPsWorking effectively in a collaborative and innovative team-oriented environment.Providing technical support for all shifts.Developing standard operating procedures for use across the Lifecycle and Managed Services business as needed and maintains existing processesUnderstanding the importance of keeping detailed documentation on troubleshooting steps, results, recommendations, and next steps within the system of record (i.e., ServiceNow)Supports customers through: Familiarity with working from a ticketing system as part of a larger teamClearly communicating and following expectations of all firewalls, server, and networking engineering tasksConducting network auditsProviding solutions when encountering unfamiliar technologies, applications, and situations, figuring them out, and providing solutions that match both our clients\' and our company\'s needsCreating and performing network testing (regression, functionality, and performance)Expert understanding of networking principals (IP addressing, subnets, routing, and switching)Providing an expert level of OS troubleshooting in Windows environmentsStrong knowledge of delivering support in a Microsoft client/server environmentExpert understanding of Active Directory, DNS and DHCPStrong knowledge of antivirus, backups, and VMware/Hyper-V virtualizationExpert understanding of desktop and server operating systemsFundamental understanding of Microsoft Endpoint Manager/Intune and/or other patching methodologyMinUSD $44.71/Hr.MaxUSD $57.63/Hr.QualificationsBecause of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a “live person\". Excellent verbal and written communication skillsAdvanced Microsoft Office skills to include creating presentations, creating documents in Word to included advanced formatting, creating spreadsheets to include the use of macros.Advanced computer knowledge with ability to operate keyboard for data entry.Strong knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users.Fundamental understanding of Microsoft Endpoint Manager/Intune (Cloud)Expert knowledge of antivirus, backups, and VMWare/Hyper-V virtualizationAbility to troubleshoot and resolve email issues, specifically MS OutlookSupport commonly used software, hardware, and other equipmentSupport back-office hardware, printers, software, Web Applications, and other networksFamiliarity with the fundamental principles of ITIL/SLAExpert knowledge in multiple ticketing systems including Service Now, AutoTask, ZohoExpert knowledge of networking principals (IP addressing, subnets, routing, switching)Expert knowledge of OS troubleshooting in Windows environmentExpert knowledge of antivirus, backups, and VMWare/Hyper-V virtualizationAdvanced knowledge of Desktop and Server Operating Systems (Linux)Expert knowledge of firewalls such as FortiGate, SonicWall, Sophos, MerakiStrong knowledge of monitoring software such as Manage Engine, Nagios, and SolarWinds #J-18808-Ljbffr Experience: 3 years required