Job description
Job title: Network Operations Engineer
Experience Level: 4–6 Years
Employment Type: Full-Time
Work Location: Remote
Shift: Rotational 24x7 NOC Operations
About the company:
Protera is a Great Place To Work® Certified™ in India.
Protera Technologies, is a global Total IT Outsourcing Services Provider for SAP-centric organizations. The Company was formed in the mid-90s to provide comprehensive end-to-end IT solutions for customers with SAP in the core of their IT resources. Protera Technologies has capitalized on its unbeatable experiences with SAP to evolve into a pioneer of end-to-end total IT Outsourcing global solutions that covers all IT needs of an organization. Since its founding in 1998, Protera Technologies is committed to enabling constant change while improving quality and reducing total cost of ownership for all IT resources of an SAP centric organization.
Vision:
Protera envisages to be the premier on-demand operational platform supporting all IT needs for SAP centric organizations.
Mission:
The company aims to deliver the best forward-thinking ITO Services Platform empowering organizations to leverage IT to drive business growth and efficiency gains.
Values:
Impact: Create intentional and meaningful interactions to improve, innovate and inspire.Curiosity: Stay curious about the evolution and journey of each other.Authenticity: High integrity individuals working together for the greater good.Celebration: Of our work, our people, our clients, our traditions, and our communities.To know more about us you can visit our website www.protera.com.
The NOC Engineer Level 2 is responsible for monitoring, troubleshooting, and resolving network and system incidents within the organization’s IT infrastructure. The role involves providing advanced technical support, performing root cause analysis, ensuring network availability, and escalating complex issues when required.
Minimum 4–6 years of experience in Network Operations Center (NOC) or Network Support roles.
Key Responsibilities:
Monitor network, server, and application performance using NOC monitoring tools. Investigate and resolve Level 2 network incidents and service disruptions. Troubleshoot LAN, WAN, VPN, Internet, and wireless connectivity issues. Analyze alarms, alerts, and performance metrics to identify potential problems. Perform root cause analysis (RCA) for recurring incidents. Coordinate with Level 1 support teams and provide technical guidance. Escalate critical issues to Level 3 engineers, vendors, or service providers as required. Manage incidents, problems, and change requests according to ITIL processes. Incident resolution within SLA and monitor network uptime and availability. Maintain network documentation, troubleshooting procedures, and incident reports. Ensure adherence to Service Level Agreements (SLAs). Participate in scheduled maintenance activities and network upgrades. Generate daily, weekly, and monthly operational reports.Requirements
Technical Skills Required
Strong knowledge of TCP/IP, DNS, DHCP, VLANs, Spanning-Tree, ACL, Port-Channel, Redundancy Protocols etc., Experience in troubleshooting the Switching & Routing protocols (OSPF, EIGRP & BGP). Experience with network monitoring tools such as Logic Monitor, SolarWinds or similar. Good hands-on in Cisco Products and Palo Alto/Fortinet or equivalent security products. Experience in troubleshooting VPN, SD-WAN, and Internet connectivity issues. Understanding network security concepts and firewall management. Knowledge of cloud networking (AWS, Azure, or GCP) is an advantage. Certifications such as CCNA, CCNP, PCNSA or equivalent preferred. Soft Skills
Strong analytical and problem-solving abilities. Excellent communication and documentation skills. Ability to work in a 24x7 shift environment. Effective coordination and stakeholder management skills. Ability to perform under pressure during critical incidents.Benefits
Work from Home set-up Comprehensive medical benefitsGratuity, PF, EPS and Bonus, NPS Shift Allowances On-call Allowance Health and wellness Allowances Learning and Development Allowances No question asked certification policy Certification Bounty Bonus
Job posting details for Network Operations Engineer at Protera in India. . ClimateTechList gathers 9,000+ job openings from over 480 climate tech companies and updates them daily.
Prepare your application
Use the description above to assess your fit for Protera. This checklist is guidance from Resumize, rather than additional requirements from the employer. Imported listings can be shortened or change after collection, so confirm the complete description and current availability before sending an application.
Match requirements to evidence
Identify the responsibilities and skills the employer explicitly names. For each important requirement, choose one example from your work, education, training, or projects. Explain what you did, how you did it, and what changed as a result. Include a measurable outcome when you can support it. If you lack a requirement, describe related experience accurately instead of adding an unfamiliar skill to your resume.
Put the most relevant examples near the top of your resume. Keep job titles, dates, qualifications, and contact details consistent across your application materials. Use the employer’s terminology when it describes your experience accurately; a copied list of keywords does not explain your contribution. A short, specific bullet is easier to review than a paragraph that mixes several unrelated duties.
Check the working arrangement
Confirm the location, schedule, employment type, and any eligibility requirements on the employer’s site. A remote label does not establish worldwide eligibility or flexible hours. If compensation, benefits, equipment, travel, or contract duration are missing from this listing, write down your questions for the recruiter. Do not assume details from another opening at the same company apply to this role.
Review before submitting
Follow the employer’s requested file format and application instructions. Open your exported resume and check that its text is selectable, its sections read in order, and its links work. Proofread names, dates, and contact information. Share confidential work samples only when you have permission, and use an anonymized example when necessary.
Submit through a trusted employer or recruiting destination. If the original listing has disappeared, search the employer’s careers page for the title rather than assuming the vacancy remains open. Save the application date, job reference, and the version of your resume you sent. Those details help you prepare for a later conversation and avoid submitting conflicting information through several job boards.
Review your resume for writing and readability feedback, or browse other openings if this opportunity is unavailable.