Job description
OverviewMedical Assistant- Virtual Care Navigator, Mental Health Team. Full-time, remote. Must reside in Georgia.
Position SummaryStep into a pivotal role as a Care Navigator on our Mental Health team, where your contributions will directly support mental health professionals and patients with compassion and efficiency. As a Care Navigator, you’ll serve as a key patient support liaison, often becoming the first point of contact for new members. In this role, you’ll showcase Ascend\'s commitment to patient-first, accessible healthcare. You’ll leverage your expertise to handle administrative tasks, coordinate patient care, and facilitate seamless communication in our virtual healthcare environment. Your efforts will help ensure that patients feel supported and connected throughout their care journey. This position offers a unique opportunity to be part of an innovative and supportive healthcare practice, where your work will make a tangible difference in the lives of those we serve. Join us in reshaping the future of holistic health care.
Company SummaryAscend Medical, founded in 2021, has a mission to elevate body, mind and soul. Our advanced primary care clinically integrates behavioral, metabolic and lifestyle aspects of health to keep you well physically, mentally and emotionally. Ascend started as a convenient, hybrid delivery model spanning digital and at home modalities, meeting patients where they are: at home, at work or anywhere else. We have since evolved and now partner with traditional primary care providers to augment their offering, allowing patients to experience Ascend through brick-and-mortar, digital and at-home channels.
Our values:
Patients before ProfitsEmpathy before ExpedienceProgress before StagnationTeam before IndividualSafety before EverythingCompany benefits: We offer a competitive benefits package to our employees:
MedicalDentalVision401k w/ MatchGenerous PTO, paid parental leave, company holidaysFlexible schedule and work/life balanceKey ResponsibilitiesConduct virtual patient intake interviews to gather medical history and current mental health concerns.Schedule and coordinate telehealth appointments for patients with mental health professionals.Assist in managing and updating electronic health records (EHR) with accurate patient information.Provide administrative support by handling phone calls, emails, and other communication related to patient care.Facilitate communication between patients and mental health providers, ensuring timely follow-ups and responses.Prepare and distribute educational materials and resources to patients regarding mental health conditions and treatments.Monitor and manage patient portals, ensuring patients have access to necessary information and services.Assist with billing and insurance claims processing for mental health services.Conduct follow-up calls or messages to patients to ensure treatment adherence and gather feedback.Maintain confidentiality and comply with HIPAA regulations and other relevant legal requirements.Support mental health professionals in preparing documentation and reports for patient care planning.Assist in triaging patient inquiries and managing crisis situations by directing them to appropriate resources or personnel.You’ll Be a Great Fit for This Role If YouBring High Energy and a Growth Mindset – You’re naturally curious and eager to learn and improve.Thrive in Adaptable Environments – Flexibility is your strength, and you excel when navigating change.Think Critically and See the Nuance – You can read between the lines and approach challenges with thoughtful insight.Love Collaboration – You enjoy being part of a team where feedback and cooperation drive success, including supporting and working closely with a dedicated mental health team to provide holistic care.Value Meaningful Conversations – You excel in environments that require frequent communication and enjoy building connections through engaging dialogue with both patients and colleagues.Are a Self-Aware Problem Solver – You’re passionate about reshaping the landscape of healthcare and take initiative to address challenges with empathy and innovation.Stay Organized and Self-Motivated – You can manage tasks independently and thrive in a remote work setting without direct supervision.
Leverage Technology With Confidence – You have strong technical skills and experience documenting efficiently in an EMR system.
RequirementsCertified Medical Assistant (CMA) or equivalent qualification.Previous experience in mental health settings preferred.Minimum of 2 years MA experience working in a healthcare setting required.Ability to maintain patient confidentiality and adhere to HIPAA regulations.Comfortable using telehealth platforms and digital communication tools.High-speed internet connection and a quiet, dedicated workspace.Familiarity with scheduling software and patient management systems.Fluent in English; bilingual skills are a plus.Equal Opportunity Employer. Our entrepreneurial culture celebrates independent thinkers and doers who can positively impact our patients and shape our industry. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We celebrate diversity and are committed to creating an inclusive environment for all.
Salaryfrom $22 per hour
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Experience: 3 years required
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