Manager of Customer Success

About the Role

As the Senior Customer Success Executive Manager, you will own strategic customer relationships from executive leadership to operational users. You'll focus on expanding existing customer accounts, increasing adoption of additional services, minimizing churn, and ensuring customers achieve maximum value from the platform.

Key Responsibilities

• Drive revenue growth within existing customer accounts.
• Promote additional services to increase customer value.
• Proactively identify and reduce customer churn risks.
• Own customer relationships from Board and C-level executives through operational teams.
• Deliver strategic insights that improve customer satisfaction and business outcomes.
• Build trusted relationships with international stakeholders across different cultures.
• Help customers maximize the value they receive from the company's solutions.

Must-Have Qualifications

• Minimum 7 years of experience in the banking or fintech industry.
• Minimum 3 years of experience in a Senior or Manager-level role.
• Proven strategic thinking and leadership capability.
• Excellent verbal and written communication skills.
• Strong negotiation skills.
• Experience working in an international, multicultural environment.
• Willing to work remotely while supporting European, Western African, and Eastern African time zones (EMEA).

Good-to-Have

• Customer Success leadership within a B2B SaaS environment.
• Experience managing executive-level customer relationships.