LMS Administrator
Free to start · No card · 5 credits the moment you sign up
Job description
Key Responsibilities
- Advanced knowledge of Learning Management systems (LMS) administration, preferably Absorb
- Act as a subject matter expert/owner of the company’s learning management system
- Coordinate and communicate system requirements with Absorb support rep, admins, and course owners
- Conduct system and course audits as needed, communicate issues and potential solutions with owners
- Manage and maintain the user interface dashboard
- Add, remove, manage user accounts and passwords
- Create sessions, schedule, and coordinate calendar invites in Microsoft Outlook
- Enroll and unenroll users from courses
- Mark users complete/not complete for virtual courses
- Create new or update current courses, curricula and course bundles in the system
- Production of virtual courses as needed; knowledge of Zoom preferred
- Proactive updates and communications regarding edits and adjustments to users and team
- Update and post the Guild University Sharepoint calendar
- Manage and own the Guild University inbox, with a focus on rapid response to internal customer emails/ inquiries
- Respond, update and use problem solving skills to update internal users in the system
- Perform general troubleshooting in the system when users have issues with the courses
- Maintain Service Level Agreement (SLA), within business hours, of 2-hours for simple requests, 24 hours for more complex requests
- Provide timely, effective, written communications and updates, especially when issues are taking longer than originally planned
- Create and update Microsoft Forms, managing intake of all audit and course requests in collaboration with Guild partners
- Respond with urgency to audits including pulling reports and supporting documentation, collaborating with internal partners
- Pull, process, and deliver multiple month end reports in support of compliance completion goals and risk management follow up
- Excellent verbal and written communication skills (English); used daily when responding to complex questions, and requests
- Proficiency in Microsoft office Suite applications; word, excel, SharePoint, powerpoint, forms
- Advanced excel skills
- Adobe for converting documents and making fillable PDFs.
- SharePoint experience for updating links, posting documents on team SharePoint site
- Highly organized, detail oriented and able to work in a fast-paced environment
- Ability to create job aids, guides, and graphics in support of the Absorb learning center preferred
- Take written content and create PowToon’s videos for identified topics
Skills, Knowledge and Expertise
- Ability to organize and manage multiple priorities in a fast-paced environment.
- Strong analytical and critical thinking skills.
- High level of accuracy and attention to detail, including data entry.
- Ability to work independently while collaborating effectively within a team.
- Excellent interpersonal and customer service skills.
- Ability to handle confidential information with professionalism and discretion.
- Advanced proficiency in Microsoft Excel and Microsoft Office applications.
- Experience with Adobe Creative Suite and SharePoint is preferred.
- Strong problem-solving and troubleshooting abilities.
- Excellent written and verbal communication skills in English.
Benefits
- Above market salary
- HMO on Day 1 for principal and two dependents
- Government-mandated benefits
- Performance-based Incentives
- Quarterly Company Events
- 1,000 PHP De Minimis
- Equipment and software provided
Originally posted on Himalayas
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