IT Support Specialist III

You will provide advanced technical support for hardware, software, and network systems in a high-touch environment. This role is on-site. Responsibilities Troubleshoot and repair PC, Mac, notebook, and peripheral hardware including printers and mobile devices. Manage user accounts, security rights, and system groups within Active Directory and Azure AD. Deploy, upgrade, and configure Windows 10/11 and macOS environments using SCCM or manual methods. Document all technical work, new fixes, and procedures via ServiceNow tickets. Coach and mentor junior technical staff while providing walk-up support at the Tech Bar. Required Skills 8+ years of experience in IT support or a related technical field. Advanced proficiency with Windows 10/11, macOS, and Microsoft 365 (OneDrive, SharePoint, Teams). Hands-on experience with Active Directory and Azure AD administration. Strong network troubleshooting skills and GPO troubleshooting using logs and command line. Experience managing and troubleshooting iPhones and iPads. Proficiency with ServiceNow for ticketing and asset management workflows. Ability to support C-level executives and meet SLA/KPI requirements. Preferred Skills CompTIA A+, Network+, Cloud+, or Microsoft 365 Fundamentals certifications. Experience with SCCM, Intune, and ITIL Foundation processes.