IT Support Engineer
Free to start · No card · 5 credits the moment you sign up
Job description
We are looking for an experienced IT Support / NOC Engineer with strong MSP or outsourced IT support experience. The person should be comfortable working with multiple client environments, handling tickets, troubleshooting Microsoft 365, Windows Server, endpoint devices, networking issues, security tools, backups, and cloud infrastructure.
The ideal candidate should not only react to support requests but also understand how to monitor systems, document recurring issues, communicate clearly with customers, and escalate problems when needed. This role requires someone reliable, structured, and able to work independently in a fast-moving support environment.
Responsibilities:
- Handle L1/L2 technical support requests for business users and client environments. Monitor customer infrastructure, cloud systems, servers, endpoints.
- Administer and troubleshoot Microsoft 365 services, including Exchange Online, Teams, Intune, Entra ID / Azure AD, and user access issues.
- Support Windows desktop, Windows Server, basic Mac OS.
- Work with Active Directory, DNS, DHCP, TCP/IP, VPN, remote desktop tools, and common network troubleshooting scenarios.
- Support security and endpoint protection tools such as Microsoft Defender, Bitdefender, Sophos or similar solutions.
- Work with RMM, PSA, ticketing, time tracking, and documentation platforms such as ConnectWise and ITglue.
- Communicate with third-party vendors and software support teams when deeper troubleshooting is required.
- Create, update, and maintain technical documentation, SOPs, troubleshooting guides, and client environment notes.
Required Skills:
- Strong experience in MSP, NOC, remote IT support, or outsourced infrastructure support.
- Good practical knowledge of Microsoft 365 administration: Exchange, Teams, Intune, Entra ID / Azure AD.
- Experience with Windows Server and Windows desktop support.
- Understanding of networking fundamentals: DNS, DHCP, TCP/IP, firewalls, VPNs, routers, switches.
- Experience with remote support tools such as TeamViewer, ScreenConnect or similar.
- Experience with ticketing and documentation discipline.Good written and spoken English for customer communication.
- Ability to support several clients or environments at the same time without losing structure.
- Ability to troubleshoot issues independently, gather details, analyze logs, and communicate next steps clearly.
Nice-to-Have Skills:
- Experience with MSP tools such as ConnectWise, Kaseya, or similar.
- Experience with security platforms such as Microsoft Defender, Sophos, Blackpoint, Ironscales, ConnectSecure, or similar.
- Basic PowerShell scripting for automation and troubleshooting.Experience supporting business software such as QuickBooks, Sage, tax/accounting software, or other client-specific applications.
- Certifications such as MS-900, Network+, Sophos, Datto, Microsoft 365, Azure Fundamentals, or similar.
- Experience with Citrix, RDS / Terminal Services, VMware ESXi, vSphere, Hyper-V, or Azure infrastructure.
Personal Qualities:
- Reliable and disciplined in daily support work.
- Calm under pressure, especially during incidents or urgent client requests.
- Strong customer-service mindset.
- Able to document work clearly and consistently.
- Flexible with different client environments, tools, and processes.
- Able to learn new systems quickly and ask the right questions when documentation is missing.
Hiring process: HR Interview; Technical Interview; Client Interview.
We offer:
- Competitive compensation
- B2B contract, paid sick leave, 20 days of paid vacation
- Free English lessons
- Flexible work schedule
- Official holidays are non-working days
- Paid courses and certifications
- Сoach / psychologist consultation
- Workshops
- Career development plan
- Mentoring Education
- Medical Health Insurance
Why Choose Us? What Do We Offer that’s Exceptional?
- Cutting-Edge Technologies on Real Projects: At Langate, you’ll work with the latest technologies on live projects. We’re a dynamic, fast-growing company, so you’ll find a minimal amount of legacy systems and plenty of opportunities to implement new technologies.
- Work-Life Balance with Benefits: We value work-life balance and offer paid time off, including vacation days and sick leave. Remote work options and hearty life are part of the package too.
- Investment in Your Growth: We’re committed to your professional development. You can expect training programs, courses, and opportunities to enhance your English language skills.
- Team Building and Unity: We know that a happy team is a productive team. That’s why we organize team-building events and group activities to foster strong bonds and a sense of belonging.
When you choose us, you’re choosing a company that values innovation, invests in its employees, and provides a supportive and engaging work environment. Join us in shaping the future of technology!
Need more information? Welcome!
Originally posted on Himalayas
Prepare your application
Use the description above to assess your fit for Langate. This checklist is guidance from Resumize, rather than additional requirements from the employer. Imported listings can be shortened or change after collection, so confirm the complete description and current availability before sending an application.
Match requirements to evidence
Identify the responsibilities and skills the employer explicitly names. For each important requirement, choose one example from your work, education, training, or projects. Explain what you did, how you did it, and what changed as a result. Include a measurable outcome when you can support it. If you lack a requirement, describe related experience accurately instead of adding an unfamiliar skill to your resume.
Put the most relevant examples near the top of your resume. Keep job titles, dates, qualifications, and contact details consistent across your application materials. Use the employer’s terminology when it describes your experience accurately; a copied list of keywords does not explain your contribution. A short, specific bullet is easier to review than a paragraph that mixes several unrelated duties.
Check the working arrangement
Confirm the location, schedule, employment type, and any eligibility requirements on the employer’s site. A remote label does not establish worldwide eligibility or flexible hours. If compensation, benefits, equipment, travel, or contract duration are missing from this listing, write down your questions for the recruiter. Do not assume details from another opening at the same company apply to this role.
Review before submitting
Follow the employer’s requested file format and application instructions. Open your exported resume and check that its text is selectable, its sections read in order, and its links work. Proofread names, dates, and contact information. Share confidential work samples only when you have permission, and use an anonymized example when necessary.
Submit through a trusted employer or recruiting destination. If the original listing has disappeared, search the employer’s careers page for the title rather than assuming the vacancy remains open. Save the application date, job reference, and the version of your resume you sent. Those details help you prepare for a later conversation and avoid submitting conflicting information through several job boards.
Review your resume for writing and readability feedback, or browse other openings if this opportunity is unavailable.