IT Support

Job title : IT Support Location: Bridgeville, PA (Hybrid) Duration : 9+ Months Contract Type : Contract *** ***This position is 80% onsite & 20% remote***** Job Description Candidate will be a member of the District 11 IT Support Team located in Bridgeville. This team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.) The candidate will be responsible for maintaining device compliance and health; this includes tracking down PC's that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues. The Specialist will be responsible for assisting IT staff by providing Tier 2 support for hardware and software and installation and troubleshooting services throughout District 11. Candidate must possess the ability to install and configure PC hardware, peripherals, and software in both a network (primarily) and stand-alone environments. The ability to use diagnostic software is required. The ability to read, understand and follow technical manuals, schematics, and documented processes in the English language is required. The ability to assemble and support a microcomputer system and multifunction printers. Specific knowledge required in LAN/WAN, TCP/IP, Remedy, MS Windows, RDP, InTune and SCCM. The resource may also be required to document and follow technical processes. Strong communications, customer service skills, leadership, a high level of attention to detail, and the ability to function effectively in a fast-paced environment are also required. This team member will be providing IT support assistance within the District 11 coverage area. Essential Responsibilities: Monitor incident queues for issues and take ownership and assist customers as required Keep all support tickets up to date and well documented As required, provided documentation on issue resolution for other teams Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk. Required Skills and Experience: Required: Valid Driver's License Required: 3+ years' experience installing, configuring and troubleshooting PC hardware/software in an enterprise LAN/WAN environment Required: 3+ years' experience installing and supporting laptops/docking stations Required: 3+ years' experience installing and supporting multifunction print devices Required: 3+ years' experience with Remedy or similar ticketing system Skills: Apple Macs, Communication Skills, Computer Security, Computer Workstations, Customer Support/Service, Detail Oriented, Diagnostics Solutions/Software, Driver's License, English Language, Hardware Administration, Hardware Configuration Management, Hardware Installation, Identify Issues, Laptop PC, Leadership, Local Area Network (LAN), Maintain Compliance, Microsoft Active Directory, Microsoft Remote Desktop Services (fka Terminal Services), Microsoft Windows Operating System, Network Software, Operating Systems, PC Hardware, Peripheral Hardware, Printers, Remedy, Schematics, Software Administration, Software Installation, System Center Configuration Manager (SCCM), TCP/IP (Transmission Control Protocol/Internet Protocol), Team Player, Technical Support, Technical Writing, Wide Area Network (WAN) undefined: Crescens Inc. Crescens Inc. is an industry leader in providing IT staffing services and tailored workforce solutions to meet the demanding expectations and distinctive needs of clients across the United States and Canada. We have grown tremendously in the past years and have been applauded by our clients for the quality of workforce and the quick turnaround time. We have evolved from good service to great service and all management plans are geared towards quality. Our vision is to be the best in Talent Acquisition and strive for excellence consistently by focusing on four performance dimensions; Quality, Efficiency, Cost and Risk. A satisfied client and candidate are the backbone to our continued success. Headquartered in New Jersey, we are a team with unique expertise to deliver exceptional results to our clients by setting benchmarks and establishing best practices. Company Size: 20 to 49 employees Industry: Computer/IT Services undefined: 2002 Website: http://crescensinc.com/