IT Service Management Lead: 24/7 Ops & Incident Management

Boscov's, Inc. is seeking a Manager, IT Service Management to lead IT service delivery and 24/7 operations across stores, corporate offices, and distribution. You will champion ITIL-aligned practices, oversee the outsourced helpdesk, and drive disciplined use of Jira Service Management to ensure reliable and improving IT services. The role requires leadership experience, strong communication, and a track record of incident and change management in a retail IT environment.