IT Service Delivery Manager: Elevate End-User Experience

PIH Health Hospital seeks a Manager of IT Service Delivery to oversee IT support services for end users, ensuring high-quality service and rapid incident response. The role emphasizes L2/L3 support, ITIL-aligned processes, and coordination across desktop support teams to maintain uptime. The ideal candidate brings extensive experience managing multiple desktop support teams, strong stakeholder communication, and a track record of service improvement in healthcare IT environments.