IT Infrastructure Support Specialist

This is a 12+ month contract position for an IT Infrastructure Support Specialist based in Huntsville, Alabama. You will deploy and support the systems and technologies required by corporate, manufacturing, and distribution center users in a global enterprise environment, providing both frontline support to end users and local hands-on assistance to corporate tier 3 IT teams. Responsibilities Assess and prioritize daily work based on outstanding Worldwide Service Desk issues Ticket and time tracking using ServiceNow ITSM solution Provide rapid-response support to all distribution centers, corporate offices, and manufacturing facilities Support devices such as laptops, desktops, handheld barcode scanners, custom workstations, label printers, and other proprietary technology Support Windows-based operating systems and Microsoft Office applications as well as other out-of-the-box and developed software packages Administer Active Directory and Office 365 for all user and end-user system objects Provide local hands-on support for corporate tier 3 IT teams including problem reporting and resolution for distribution centers, corporate offices, and manufacturing facilities Maintain ongoing computer refreshes and setups Create documentation, standard work, and knowledge base articles Act as a local resource for Worldwide Service Desk projects Participate in after-hours on-call support as required Qualifications Required Experience configuring and maintaining laptops and desktops in an enterprise environment Ability to learn quickly and adapt to new technologies Self-motivated with the ability to work independently and collaboratively Excellent communication and customer service skills Manual and physical dexterity; ability to lift 40+ pound equipment Ability to work in warehouse, office, and manufacturing environments Preferred Manufacturing IT support experience 3–5 years of experience in an enterprise helpdesk setting Knowledge of modern computer hardware, wired and wireless networking, handheld barcode scanners, IP phones, printers, and peripheral computer equipment Knowledge of Windows 10, Windows 11, and macOS Experience with Microsoft Office, specifically Outlook, Word, Excel, and PowerPoint 2-year technical degree or equivalent experience 1–3 years of experience in an enterprise helpdesk setting