IT Business Systems Analyst

The successful candidate will join the John Hancock Insurance Technology team and contribute to solutions supporting New Business and Underwriting platforms and processes. In this role, you will research and analyze improvement opportunities, assess workflows, develop recommendations, and support the implementation of technology solutions that address business needs. You will play an important role in shaping the organization’s technology landscape and helping ensure that systems and solutions align with business strategies. Position Responsibilities: Requirements Elicitation and Documentation: Gather, interpret, and document business, functional, and user requirements.Workflow Analysis: Research and document opportunities and issues involving workflows, procedures, and business processes.Solution Development: Analyze information, develop creative solutions, and recommend approaches aligned with business needs and industry best practices.Process Implementation: Coordinate process changes, system enhancements, and product implementations, including the development of test plans that support successful delivery.System Mapping: Collaborate with Engineering and Architecture teams to create detailed system maps illustrating data flows, processes, dependencies, and interactions across current and proposed systems.User Story Development: Translate business and user requirements into epics, features, and user stories.Design Facilitation: Facilitate collaborative design sessions with project implementation teams and relevant stakeholders.Acceptance Criteria Development: Establish acceptance criteria, testing frameworks, and standards used to evaluate completed solutions.Test Case Evaluation: Support the translation of user stories and use cases into test conditions and expected results for product, performance, and user acceptance testing. Required Qualifications: Bachelor’s degree Information Technology, Computer Science, or a related field, or an equivalent combination of education and relevant practical experience.5 or more years of experience in business systems analysis or a related field.Demonstrated analytical, critical-thinking, and problem-solving skills.Strong written and verbal communication skills, with the ability to communicate effectively with technical and non-technical stakeholders.Ability to work collaboratively and contribute effectively within a team environment.Experience translating complex business requirements into clear technical or functional specifications.Ability to provide professional advice, make informed decisions within the scope of the role, and take a lead role in process or program execution.Demonstrated ability to manage multiple priorities and projects in a changing environment.Experience using AI-enabled tools to support business analysis activities, such as requirements elicitation, documentation, analysis, process modelling, stakeholder communication, and testing support. Preferred Qualifications: In-depth knowledge of business analysis principles, methodologies, and technology systems.Experience working within the life insurance industry.Strong understanding of Agile methodologies and product management principles.Knowledge of system design, systems analysis, and user-testing best practices.Experience applying business analysis tools and techniques.Ability to build collaborative relationships with stakeholders across a range of functions and organizational levels.Familiarity with enterprise-level systems and applications.A growth-oriented mindset, including a willingness to respectfully challenge established approaches, experiment with new ideas, remain open-minded, and adapt to change.Relevant professional certification, such as Certified Business Analysis Professional (CBAP) or PMI Professional in Business Analysis (PMI-PBA). When you join our team: We’ll empower you to learn and grow the career you want.We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.As part of our global team, we’ll support you in shaping the future you want to see. The role being advertised is an existing vacancy. Tentang Manulife dan John Hancock Manulife Financial Corporation adalah penyedia layanan keuangan internasional yang membantu memudahkan keputusan dan membuat hidup lebih baik bagi nasabah. Untuk mempelajari lebih lanjut tentang kami, kunjungi https://www.manulife.co.id. Manulife adalah Perusahaan dengan Kesetaraan Kesempatan Kerja Di Manulife/John Hancock, kita merayakan keragaman. Kita berusaha menarik, mengembangkan, dan mempertahankan tenaga kerja yang sama beragamnya dengan nasabah yang kita layani dan untuk mengembangkan lingkungan kerja inklusif yang menerima kekuatan budaya dan individu. Kita berkomitmen untuk melaksanakan rekrutmen, retensi, peningkatan, dan kompensasi secara adil, dan kita mengatur semua praktik dan program tanpa adanya diskriminasi. Baik itu diskriminasi karena ras, keturunan, tempat asal, warna kulit, asal etnis, kewarganegaraan, agama atau keyakinan agama, kepercayaan, jenis kelamin (termasuk kehamilan dan kondisi terkait kehamilan), orientasi seksual, karakteristik genetika, status veteran, identitas gender, ekspresi gender, usia, status pernikahan, status keluarga, disabilitas, maupun alasan lain yang dilindungi oleh hukum yang berlaku. Menyediakan akses hubungan kerja yang adil merupakan prioritas utama kita. Seorang perwakilan Human Resources akan bekerja dengan pelamar yang meminta akomodasi yang wajar selama proses lamaran kerja. Seluruh informasi yang dibagikan selama proses permohonan akomodasi akan disimpan dan digunakan dengan cara yang sesuai dengan hukum dan kebijakan Manulife/John Hancock yang berlaku. Untuk meminta akomodasi yang wajar dalam proses lamaran kerja, silakan hubungi hr@manulife.com. Referenced Salary Location Boston, Massachusetts Working Arrangement Kombinasi Salary range is expected to be between $90,160.00 USD - $167,440.00 USD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location. Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement. Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify Company: John Hancock Life Insurance Company (U.S.A.)