Information Technology Support Technician

Akkodis is seeking a IT Support Technician for a 12+ Contract to hire position with a client located in Plymouth, MN Pay Range: $40/hr - $48/hr (The rate may vary based on experience, education, geographic location, and other factors.) Position Responsibilities We are seeking a skilled and experienced candidate for engagement on our Windows 11 deployment. The primary responsibility of this role is to support the deployment of Windows 11 on new devices and manage the upgrade from Windows 10 to Windows 11 on existing devices. The contractor will also provide post-migration support to end users, addressing any issues or questions that arise. Your Day to Day Respond to incoming requests (e.g., emails, dashboard alerts, text, chat, phone, or in person) and accurately identify, diagnose, prioritize, resolve/escalate the tickets within established SLA standards. Enter/update technical problems, causes, status, and solutions within the ITSM software.Assist in the deployment of Windows 11 on new devices.Manage the migration process from Windows 10 to Windows 11 on existing devices.Provide technical support to end users during and after the migration process.Troubleshoot and resolve any issues related to the deployment and migration.Offer guidance and answer questions from end users regarding Windows 11 features and functionalities.Collaborate with the tech support team to ensure a smooth transition and minimal disruption to end users.Create and maintain documentation for standard Technical Support policies, procedures, and practices. Develop how-to documentation, training material, and FAQs for team members (end users).Work effectively in a team environment to provide support to our end users with a positive customer service attitude. Essential Skills and Experience 1+ years’ experience in technical supportProven experience in deploying and migrating Windows operating systems, particularly Windows 10 and Windows 11.Strong knowledge of Windows 11 features, settings, and troubleshooting techniques.Familiarity with O365 and standard software suites.Familiarity with Microsoft Admin Portals (Exchange, O365, Azure, etc.)Experience with device endpoint management, including configuring, testing, and deploying machines using Autopilot/Intune or similar toolsKnowledge of SCCM or other endpoint management toolsUnderstanding of Active Directory (group policy management, Sites and Services, Users and Groups) Good to Have Experience in large organizations with enterprise-level deployments and migrations.Knowledge of scripting and automation tools to streamline the deployment and migration process.Experience with ServiceNow or similar ITSM softwareExperience with project management, change management, and basic ITIL principlesBachelor’s degree in computer science or a related field If you are interested in this IT Support Technician job, then please click APPLY NOW. For other opportunities available at Akkodis go to www.akkodis.com. If you have questions about the position, please contact Sunny Kumar at Sunny.Kumar1@akkodisgroup.com. Equal Opportunity Employer/Veterans/Disabled Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy. The Company will consider qualified applicants with arrest and conviction records by federal, state, and local laws and/or security clearance requirements, including, as applicable: · The California Fair Chance Act · Los Angeles City Fair Chance Ordinance · Los Angeles County Fair Chance Ordinance for Employers · San Francisco Fair Chance Ordinance