Information Technology Help Desk

IT Support / Help Desk Technician | W2 only Locations: Harrisburg, PA / Bridgeville, PA Work Mode: Onsite / Hybrid Job Type: Contract We are seeking IT Support / Help Desk Technicians to provide technical assistance to end users, troubleshoot hardware and software issues, and support day-to-day IT operations. The ideal candidate will have strong customer service skills along with hands-on experience in Help Desk, Desktop Support, or IT Support environments. Responsibilities Provide Tier 1/Tier 2 technical support to end users via phone, remote support, and onsite assistance.Troubleshoot Windows desktops, laptops, applications, peripherals, and connectivity issues.Install, configure, maintain, and troubleshoot PCs, laptops, docking stations, printers, scanners, and other peripherals.Assist users with password resets, account issues, application support, and basic Active Directory administration.Troubleshoot Microsoft Office 365 / Microsoft 365 issues, including permissions, calendar sharing, and delegation.Create, document, update, track, and escalate incidents using ticketing systems.Monitor incident queues and take ownership of assigned issues through resolution.Support device compliance, software updates, and endpoint health.Troubleshoot and assist with SCCM/Intune-related workstation issues.Use diagnostic tools and technical documentation to identify and resolve problems.Escalate complex issues to appropriate technical teams when required.Coordinate with infrastructure, security, Active Directory, and service desk teams.Provide clear technical instructions to users with varying levels of technical knowledge.Maintain accurate documentation of troubleshooting steps and issue resolutions.Provide excellent customer service and communicate effectively with technical and non-technical users. Required Skills 1+ year of IT Help Desk, Service Desk, Desktop Support, or Call Center experience.For hardware-focused support roles, 3+ years of experience installing, configuring, and troubleshooting PC hardware/software is preferred.Experience supporting Windows desktops and laptops in an enterprise environment.Experience with Active Directory user/account administration.Experience with Office 365 / Microsoft 365.Experience with ticketing/call-tracking systems such as Remedy or ServiceNow.Experience troubleshooting laptops, docking stations, printers, scanners, and other peripherals.Knowledge of SCCM, Intune, RDP, LAN/WAN, and TCP/IP is preferred.Strong troubleshooting and problem-solving skills.Excellent verbal and written communication skills.Strong customer service and telephone support skills.Ability to document technical issues accurately.Ability to work independently and as part of a team.Strong attention to detail and organizational skills.Valid driver's license and ability to travel between work locations may be required for certain positions. Education Associate degree in Information Technology, Computer Science, or a related technical field is preferred. Equivalent technical education and experience may be considered. Position Details Positions are available in Harrisburg and Bridgeville, PA.Candidates must be local.Work arrangements may be onsite or hybrid, depending on the position.