HR Generalist - Remote

Job SummaryWe are seeking an HR Generalist to support employees by handling HR-related inquiries during the transition from PeopleSoft (PS) to Oracle HCM. The role involves providing consultative HR support through phone and email, creating and resolving ServiceNow tickets, and ensuring timely follow-up on employee requests.Key ResponsibilitiesRespond to employee HR inquiries via phone and email.Create, track, and resolve cases in ServiceNow.Support HR processes in PeopleSoft and Oracle HCM.Provide guidance on:Performance ManagementEmployee lifecycle changes (status changes, employment updates)Compensation questions and policiesBenefits and payroll deductionsEscalate complex issues when necessary while maintaining excellent customer service.Required QualificationsExperience in Human Resources, HR Operations, or HR Shared Services.Hands-on experience with Oracle HCM and/or PeopleSoft.Experience using ServiceNow or similar ticketing systems.Strong written and verbal communication skills.Excellent customer service or contact center experience.Ability to handle sensitive HR matters with professionalism and confidentiality.Preferred QualificationsAssociate''s or Bachelor''s degree (preferred, not required).PHR Certification (preferred, not required).Required SkillsHuman ResourcesOracle HCMPeopleSoft (PS)ServiceNowHR OperationsEmployee RelationsPerformance ManagementCompensationBenefitsPayrollCustomer ServiceContact Center SupportEmployee Lifecycle ManagementStrong Written & Verbal Communication