Field IT Support Technician

Join a company with more than 100,000 employees operating in over 130 countries and gain hands-on experience within a large enterprise technology environment. Work directly with end users and infrastructure teams while supporting technology critical to daily operations. This 12+ month contract offers broad exposure to desktop technology, networking, servers, Microsoft 365, and enterprise infrastructure within a global organization. The Field IT Support Technician will provide hands-on, onsite Tier 2/3 desktop and end-user support, independently resolving complex technology issues while serving as the boots on the ground for remote IT and infrastructure teams. This is not a traditional service desk role. The position is 100% onsite, five days per week, primarily supporting facilities in the Bayport/Pasadena and La Porte areas, with occasional travel to the downtown Houston office every few weeks. Responsibilities Provide hands-on Tier 2/3 support for desktops, laptops, peripherals, mobile devices, conference systems, and business applications.Independently diagnose and resolve complex PC hardware, Windows, Microsoft 365, Teams, LAN/Wi-Fi, and cloud connectivity issues.Image computers and deploy software, operating system patches, security updates, and applications using SCCM/Intune.Administer and troubleshoot Active Directory users, computers, permissions, and access issues.Provide onsite smart-hands support to remote Network, Server, and Infrastructure teams.Troubleshoot network and infrastructure issues involving switches, firewalls, servers, connectivity, and related equipment.Maintain incident and service request tickets through resolution, escalation, and closure.Support conference rooms, collaboration technology, mobile devices, telecommunications, and smart badge connectivity.Install, configure, troubleshoot, and maintain end-user hardware and related equipment.Maintain accurate hardware and software inventory records.Support local business-critical applications and coordinate escalations with application teams.Participate in IT projects and coordinate with global technology teams.Support Bayport/Pasadena and La Porte facilities with occasional travel to downtown Houston. Qualifications 5+ years of enterprise end-user, desktop, or field IT support experience required.Hands-on Tier 2/3 experience independently troubleshooting PCs, hardware, Windows, LAN/Wi-Fi, Microsoft 365, Teams, and connectivity issues required.Experience with SCCM and/or Intune, including PC imaging, software deployment, and device management.Experience with Active Directory user and computer administration.Experience providing onsite infrastructure smart-hands support to remote IT teams.Working knowledge of enterprise networking, switches, firewalls, servers, and infrastructure troubleshooting.Experience with Dell laptops, Cisco switches, Fortinet firewalls, and/or Nutanix servers highly relevant.Ability to work 100% onsite, five days per week, primarily in Bayport/Pasadena and La Porte, with occasional travel to downtown Houston.College degree or equivalent professional experience required.Linux operating system experience preferred.Spanish and/or French language proficiency is a plus.