Developer Support Engineer - Fully Remote

At Algolia, we’re proud to be a pioneer and market leader in AI Search, empowering 17,000+ businesses to deliver blazing-fast, predictive search and browse experiences at internet scale. Every week, we power over 30 billion search requests — four times more than Microsoft Bing, Yahoo, Baidu, Yandex, and DuckDuckGo combined. This strong foundation enables us to keep investing in our market-leading platform and serving incredible customers like Under Armour, PetSmart, Stripe, Gymshark, and Walgreens. At Algolia, we are passionate about helping developers and product teams connect their users with what matters most in milliseconds! Algolia was built to help users deliver an intuitive search-as-you-type experience on their websites and mobile apps. The Developer Support Engineer is a critical role at Algolia. We’re on the front-lines and are often the first team customers contact when they need help with our products or services. We're looking for a Developer Support Engineer to assist our technical users with implementing Algolia in a variety of web and mobile development technical stacks. This could mean helping a developer trying to build the next big thing in their garage, or Fortune 500 companies focused on providing a world-class experience to their millions of users. As a Developer Support Engineer, you will partner with the customer success, product, and engineering teams to find the best solutions for our customers.. Handling technical requests via web and email support channels. Partnering with Product Teams and Engineering to develop subject matter expertise and serve as a product expert to the rest of the support team. Participating in internal projects to improve processes and tools. Strong desire to help people solve problems with the ability to explain complex technical concepts to a broad audience Experience with web development, REST APIs, and database management.2+ years of experience in technical customer support, supporting SaaS enterprise softwareWorking knowledge of development languages such as JavaScript, Java, PHP, Swift, Ruby, Python.Excellent spoken and written English skills.Basic familiarity with iOS & Android platforms.Experience supporting open-source projects & their GitHub communities. LI-Hybrid FLEXIBLE WORKPLACE STRATEGY:Algolia’s flexible workplace model is designed to empower all Algolians to fulfill our mission to power search and discovery with ease. We have a global presence with offices in Paris, NYC, London, Sydney and Bucharest, however we also offer many of our team members the option to work remotely either as fully remote or hybrid-remote employees. Positions listed as Remote are only available for remote work within the specified country. Positions listed within a specific city are only available in that location - depending on the role it may be available with either a hybrid-remote or in-office schedule. We’re looking for talented, passionate people to help build the world’s best search and discovery technology. We value autonomy, diversity, and collaboration. We’re committed to creating an inclusive workplace where everyone is respected and supported—regardless of race, age, ancestry, religion, sex, gender identity, sexual orientation, marital status, color, veteran status, disability, or socioeconomic background. IMPORTANT NOTICE FOR CANDIDATES - Recruitment Fraud Notice To help protect yourself, please keep the following in mind: If you receive an email from someone claiming to work at Algolia who does not have an @algolia.We’ll never ask for payments, purchases, or financial details during the hiring process. If you share our values and our enthusiasm for building the world’s best search & discovery technology, we’d love to review your application!