Data Incident and Problem Management Analyst

Job Description: Coordinate incident response activities for data platform and application incidents Lead root cause analysis for significant incidents and document findings, contributing factors, and corrective/preventive actions Manage the problem management process, including recurring issues, known errors, and long-term remediation plans Facilitate post-incident reviews and continuous operational improvement initiatives Maintain incident and problem management documentation, logs, timelines, and resolution records Develop and maintain incident response runbooks, escalation procedures, and stakeholder communication protocols Track and report incident and problem management metrics such as MTTR, recurrence rates, and SLA compliance Serve as Security & Compliance Engineer by implementing and monitoring security controls, configurations, and compliance requirements Support security incident response, vulnerability remediation, and compliance audits Partner with DevSecOps, data governance, and infrastructure teams Conduct trend analysis on incidents and security events and recommend preventive measures Support audits and regulatory reporting with incident, problem, and security compliance documentation Facilitate communication and coordination across cross-functional teams during major incidents Lead incident triage, escalation, communications, tracking, and resolution Coordinate response across Data Engineering, Cloud, DBA, DevSecOps, Security, Application, and Governance teams Ensure operational activities align with data security, privacy, access control, retention, and regulatory requirements Develop incident and problem management dashboards, metrics, trends, and reports Support disaster recovery, continuity, and major incident exercisesRequirements: MA/MS degree with 5+ years of general experience in information systems and 5+ years of specialized experience, or BS/BA degree with 7+ years of general experience in information systems and 5+ years of specialized experience Experience may be considered in lieu of degree Experience assisting with testing, writing acceptance criteria, and confirming test case results Experience producing relevant and current requirements, sizing user stories correctly, and removing roadblocks before sprint start Proven experience as a Business Analyst on enterprise IT or data programs Experience supporting cloud data platforms, analytics, or data initiatives Strong skills in requirements management, data analysis, and documentation Ability to work with technical and non-technical stakeholders Experience in Agile/Scrum environments and using Jira/Confluence Familiarity with data governance, metadata management, and data quality practices Experience with SQL for data querying and validation Proficiency with BI/reporting tools such as Power BI, Tableau, or QuickSight Familiarity with statistical analysis tools/techniques such as Excel, R, or Python preferred Experience with cloud data platforms such as Snowflake, Databricks, or AWS preferred Understanding of data architecture concepts including data lake, lakehouse, and warehouse Strong analytical, problem-solving, and statistical analysis skills with attention to detail and data accuracy Ability to clearly communicate insights to varied business and technical audiences Experience supporting compliance-driven or statutory reporting preferred Familiarity with STTM/data mapping tools preferred Experience mentoring or leading analytical work is a plus Federal or regulated-environment experience is a plus Experience with data governance and data quality programs preferred Experience supporting AI/ML and advanced analytics initiatives preferred Understanding of cloud infrastructure, data platforms, cybersecurity, and compliance Experience with AWS/GovCloud, security operations, and Federal environments preferred ITIL, Security+, AWS, or related certification preferred Excellent presentation and communication skills, oral and written Consultant mindset and ability to work with high-level customer stakeholders Experience identifying and applying industry tools, solutions, methods, best practices, and emerging technologies Ability to work effectively independently and as part of a team Strong crisis management and communication skills No security clearance required US citizenship is not requiredBenefits: Medical plan options, some with Health Savings Accounts Dental plan options Vision plan 401(k) plan with pre-tax and post-tax contributions and company match Full flex work weeks where possible Vacation, sick, and personal time Paid holidays Paid parental leave Military leave Bereavement leave Jury duty leave 15 days of paid leave per calendar year for new employees, prorated based on hire date 10 paid holidays per year, prorated based on hire date Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees Short- and long-term disability benefits Life insurance Accidental death and dismemberment insurance Personal accident insurance Critical illness insurance Business travel and accident insurance