Customer Transformation Specialist
Free to start · No card · 5 credits the moment you sign up
Job description
Why this role exists
We help customers get more value from Koronet by changing how they work—whether that’s buying smarter, serving their own buyers better, or cutting out friction.
Role Overview
We’re one team with one goal: delivering actual value. We share what we learn from customers, help our colleagues succeed, and focus on outcomes, not just checking boxes like 'completed call' or 'closed ticket.'
Transactions at Koronet
Transactions connects how our customers actually work with what our platform can do. We sit between customer feedback and product development, turning what we see in the field into real product improvements. We don't just 'do tasks'—we look for ways to solve problems and use what we learn to make the whole platform better for everyone.
What you will do
- Understand how customers operate: buying, selling, inventory, and operational friction.
- Guide customers to get more value by suggesting practical behavior changes.
- Lead discovery to uncover real constraints and trade-offs rather than surface-level issues.
- Give honest advice on what Koronet can do, what needs a workaround, and what isn't possible yet.
- Treat objections as valuable feedback, not personal rejection.
- Drive adoption through testing, follow-through, and clear evidence of progress.
- Share field insights with Product, Support, Marketing, and Sales to improve our product and strategy.
How you will work with other departments
- CS & Implementation: Prioritize measurable customer value over "completed tasks."
- Product & Support: Provide specific evidence, workflows, and outcomes to guide development.
- Marketing & Revenue: Use real-world feedback to improve messaging and targeting.
- Growth Systems: Use account data to prepare for smarter, more relevant conversations.
What success looks like
- Increased digital buying and selling in our ecosystem
- The team understands exactly why actions succeed or fail and applies that learning.
- Customers trust us because we’re transparent and don't oversell.
- The wider team gets clear, early feedback that makes our product and workflows better.
A few things this role isn't!
- A reactive ticket-queue owner or a replacement for implementation.
- A quota-chaser who makes promises other teams have to clean up.
- A project coordinator focused only on tracking activity.
- A silo; you are the direct link between our customers and our product team.
What do we expect from you
- Experience in Customer Success, Account Management, or B2B operational transformation.
- Fluent in English (must).
- Enjoy speaking with customers and feel comfortable leading difficult conversations.
- Listen well and communicate clearly, connecting changes to real customer incentives.
- Handle objections with curiosity and use them to improve future conversations.
- Has strong organizing skills.
- Team Player, who shares information and puts company goals first.
- Experience in the floriculture industry will be considered a strong plus.
What We Offer:
- An independent, flexible, and versatile role within a fast-growing international organization.
- Flexible / Remote working environment.
- We encourage continuous learning and professional growth.
Why Join Koronet:
- Global and Remote-First: Work with a diverse team across the Americas and Europe, with flexibility to work from anywhere.
- Ownership Culture: We foster an environment where each team member takes ownership and is empowered to contribute to the company's success.
- Growth & Development: We support continuous professional growth and offer financial assistance for technical certifications and other learning opportunities.
- Compensation: Competitive salary and an indefinite contract, with salary negotiable based on experience.
If you're passionate about making an impact and growing with a dynamic, remote-first company, we want to hear from you!
Originally posted on Himalayas
Prepare your application
Use the description above to assess your fit for Koronet. This checklist is guidance from Resumize, rather than additional requirements from the employer. Imported listings can be shortened or change after collection, so confirm the complete description and current availability before sending an application.
Match requirements to evidence
Identify the responsibilities and skills the employer explicitly names. For each important requirement, choose one example from your work, education, training, or projects. Explain what you did, how you did it, and what changed as a result. Include a measurable outcome when you can support it. If you lack a requirement, describe related experience accurately instead of adding an unfamiliar skill to your resume.
Put the most relevant examples near the top of your resume. Keep job titles, dates, qualifications, and contact details consistent across your application materials. Use the employer’s terminology when it describes your experience accurately; a copied list of keywords does not explain your contribution. A short, specific bullet is easier to review than a paragraph that mixes several unrelated duties.
Check the working arrangement
Confirm the location, schedule, employment type, and any eligibility requirements on the employer’s site. A remote label does not establish worldwide eligibility or flexible hours. If compensation, benefits, equipment, travel, or contract duration are missing from this listing, write down your questions for the recruiter. Do not assume details from another opening at the same company apply to this role.
Review before submitting
Follow the employer’s requested file format and application instructions. Open your exported resume and check that its text is selectable, its sections read in order, and its links work. Proofread names, dates, and contact information. Share confidential work samples only when you have permission, and use an anonymized example when necessary.
Submit through a trusted employer or recruiting destination. If the original listing has disappeared, search the employer’s careers page for the title rather than assuming the vacancy remains open. Save the application date, job reference, and the version of your resume you sent. Those details help you prepare for a later conversation and avoid submitting conflicting information through several job boards.
Review your resume for writing and readability feedback, or browse other openings if this opportunity is unavailable.