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Customer Success Manager
ZONORA AIMexico City, MexicoPosted 3d ago
Customer Success Manager
Job Description
Company Description ZONORA AI provides advanced AI agentic voice solutions for enterprise call center operations, delivering significant efficiency gains compared to non-automated environments. The company’s technology is built with a strong focus on data privacy and anti-fraud mechanisms, supporting secure customer interactions at scale. ZONORA AI’s AI agents are designed to comply with global standards and regulations, making them suitable for organizations with complex compliance needs. The team is growth-oriented and works closely with enterprise clients to modernize and optimize their customer contact operations. More information about the company and its solutions is available at www.zonora.ai.
Role Description The Customer Success Manager will be responsible for managing a portfolio of enterprise customers, ensuring they derive maximum value from ZONORA AI’s voice solutions. Day-to-day work includes onboarding new customers, leading product adoption initiatives, monitoring account health, and coordinating with technical and product teams to address issues and enhancements. The role involves analyzing performance data, preparing reports and recommendations, and conducting regular check-ins to support customer satisfaction and retention. The Customer Success Manager will also identify expansion opportunities, document customer feedback, and help shape best practices for customer engagement. This is a full-time, on-site role based in Mexico City, Mexico.
Qualifications
Role Description The Customer Success Manager will be responsible for managing a portfolio of enterprise customers, ensuring they derive maximum value from ZONORA AI’s voice solutions. Day-to-day work includes onboarding new customers, leading product adoption initiatives, monitoring account health, and coordinating with technical and product teams to address issues and enhancements. The role involves analyzing performance data, preparing reports and recommendations, and conducting regular check-ins to support customer satisfaction and retention. The Customer Success Manager will also identify expansion opportunities, document customer feedback, and help shape best practices for customer engagement. This is a full-time, on-site role based in Mexico City, Mexico.
Qualifications
- Customer-focused skills, including Customer Satisfaction and Customer Service, to support an excellent client experience.
- Account growth and retention capabilities, such as Customer Retention and Relationship Building, to maintain strong, long-term partnerships.
- Strong Analytical Skills to interpret performance metrics, identify trends, and recommend actionable improvements.
- Experience working with enterprise customers, preferably in SaaS, AI, or contact center solutions.
- Excellent communication and presentation skills in English and Spanish.
- Ability to collaborate effectively with cross-functional teams and manage multiple accounts simultaneously.
- Bachelor’s degree in Business, Communications, Engineering, or a related field, or equivalent practical experience.
- Familiarity with data privacy, compliance, or fraud-prevention concepts is a plus.