Customer Success Manager

We're recruiting a Customer Success Manager for a well-established provider of MES software, supplying industries including CPG, FMCG, Food & Beverage, and Pharmaceutical, and more.

This position will be responsible for assigned accounts across Europe and will require 30%-50% travel to see clients. The remaining time you will be working from home.

Package:

• €50,000 to €100,000 Salary
• €5,000 to €10,000 Bonus
• Remote Working

The Position:

The Customer Success Manager (EU) is responsible for driving customer retention, expansion enablement, and customer value realization across assigned European accounts.

This is a highly collaborative, customer-facing role focused on building long-term partnerships and ensuring customers achieve measurable business outcomes through their investment in MES software.

The ideal candidate brings strong enterprise account management experience, commercial awareness, and the ability to navigate complex customer environments while partnering cross-functionally with Sales, Professional Services, Product, and Support teams.

Key Responsibilities:

• Manage Gross Revenue Retention (GRR) and renewal readiness across assigned accounts
• Proactively monitor customer health scores and identify potential risks
• Support executive alignment and customer engagement ahead of renewal cycles
• Identify and help qualify expansion opportunities including new sites, capabilities, and services
• Partner closely with Sales on account planning and expansion initiatives
• Lead structured customer business reviews, including QBRs and executive-level engagements
• Independently manage a portfolio of approximately 5–10 strategic accounts and 10–20 hybrid-touch accounts
• Partner cross-functionally to support customer initiatives and issue resolution

Qualifications:

• Experience in Customer Success, Account Management, or related customer-facing roles within enterprise software
• Experience managing complex enterprise accounts with €250K+ ARR
• Strong understanding of recurring revenue models and customer retention strategies
• Ability to manage multiple complex customer relationships simultaneously
• Proven ability to collaborate effectively across Sales, Product, Professional Services, and Support teams
• Experience in manufacturing technology, industrial automation, or MES/MOM software
• Additional European language skills are a plus

WCL ID: 7795