Customer Success Manager

Help leading retailers across Portugal and Spain maximize the value of Workforce Management technology.

At SISQUAL, we develop innovative Workforce Management (WFM) solutions that help organizations optimize workforce planning, improve operational efficiency and enhance employees' quality of life.

We are looking for a Customer Success Manager to join our team and become a trusted partner for our customers across the Portuguese and Spanish markets.

Your Role

• Build trusted partnerships with retail customers, becoming their strategic advisor throughout the customer lifecycle.
• Drive customer adoption, engagement, satisfaction, and long-term success.
• Lead Business Reviews and strategic conversations, turning customer insights into action.
• Monitor customer health, product adoption, and business KPIs to identify risks and opportunities.
• Collaborate with cross-functional teams to deliver an outstanding customer experience.
• Identify opportunities for renewals, account growth, and adoption of additional SISQUAL solutions.
• Contribute to the evolution of our Customer Success practices and customer experience.

What We’re Looking For

• 3–5 years of professional experience in Customer Success, Account Management, Functional Consulting, Software Implementation, or B2B Customer Management within the Iberian market.
• Experience or knowledge of the retail industry is considered an asset, particularly in environments involving distributed operations, workforce scheduling, team planning, labor cost optimization, and large workforce management.
• Experience or knowledge of Workforce Management (WFM) solutions, employee scheduling, workforce planning, or related processes is considered an asset.
• Experience in enterprise software, SaaS or technology companies.
• Languages: Fluent Spanish and English; Portuguese will be considered an advantage.
• Residence in Madrid.

What we offer

• The opportunity to work with leading retail organizations across the Iberian market.
• A strategic Customer Success role where you can directly influence customer success and business outcomes.
• International exposure, working with customers across Portugal and Spain.
• Opportunity to interact with multidisciplinary teams.