Customer Success Manager (SaaS / Corporate Hospitality)
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Job description
This is a remote position.
CLOSING DATE:02 FEBRUARY 2026
Requirements
Customer Onboarding:
Take ownership of managing successful onboarding experiences for our customers, ensuring a seamless transition from kick-off to going live. This will include managing multiple concurrent customer onboardings.
Conduct kick-off presentations / welcome calls, regular virtual meetings, and both virtual and in-person training sessions to introduce clients to our products and services.
Adapt and proactively address challenges to ensure ongoing customer satisfaction.
Collaborate with our product development team to address customer needs during the onboarding phase.
Provide coverage for a key customer account in the absence of the customer support representative.
Customer Success:
Work closely with customers post-onboarding to ensure they are realising ongoing value from the platform and getting the most from its features. You will be responsible for building and maintaining strong relationships with a portfolio of customers.
Proactively engage with customers to understand their goals, usage patterns, and evolving needs - providing guidance and best practices to help them maximise platform adoption and ROI.
Conduct regular check-ins and lead quarterly business reviews (QBRs) to assess account health, share usage insights, uncover growth opportunities, and align on strategic priorities.
Work collaboratively with internal teams, including Product, Sales and Support, to champion the voice of the customer and contribute to ongoing platform improvements.
Product Expertise:
Becoming a platform super-user, developing a deep understanding of our product and all of its features.
Effectively communicate product functionalities and benefits to customers.
Troubleshoot and resolve customer queries related to onboarding and initial product usage.
Create and maintain onboarding documentation, tutorials, and training materials for your customers.
CV
Covering letter explaining why you are a good candidate for the role
Our online remote working questionnaire (appears after you upload CV & Cover Letter)
Necessary experience
2+ years in customer success/onboarding or a digital project management / account manager role
4+ years learning and working with complex software products e.g. CRM or workflow automation
Confident presenting to and leading meetings with senior stakeholders
Excellent customer communication and interpersonal skills
Ability to manipulate large data sets and use simple functions in Excel
Strong organisational and time-management abilities
Problem-solving mindset
Able to work effectively remotely, ideally with experience of this
Have a keen interest or passion in the events and/or sports and/or entertainment industry
Benefits
Salary:
£38,000 to £40,000 DOE
Other benefits:
New PC with second monitor & accessories
25 days holiday + public holidays
5% matched company pension contribution
£500 towards home office set-up
Quarterly team meet-ups
After 12 months service, eligibility for our company EMI scheme with stock options
Opportunity to work on exciting projects for upcoming major sport and entertainment events
How to Apply:
Interested candidates should submit their resume and a cover letter detailing their relevant experience via theI'm Interestedlink below.
Sponsorworks is an equal-opportunity employer and encourages candidates from all backgrounds to apply.
Application process
1. Application form & cover letter
2. 30 - 45 minute interview with team lead
3. 30 minute interview with CEO
4. 1 hour practical exercise with team lead
Originally posted on Himalayas
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