Customer Success Manager

Customer Success Manager

Remote First - Global Team

About the Role

Are you passionate about helping customers succeed? We're looking for a Customer Success Manager to be the vital link between our company and our customers.

In this role, you'll help clients achieve real, measurable outcomes through the successful adoption of our software solutions. By building trusted relationships, offering proactive guidance, and providing expert support, you'll directly shape our customers' satisfaction, loyalty, and long-term success while helping them see the full value of our platform and grow their partnership with us.

This is a great opportunity for someone who understands SaaS and insurance operations, thrives on solving problems, and enjoys collaborating with a globally distributed, remote-first team.

What You'll Do

• Build Relationships — Serve as a trusted advisor to your customers. Check in regularly with key stakeholders to understand their experience and align on expectations.
• Engage Proactively — Stay in regular contact through calls, emails, and success planning sessions. Anticipate challenges before they arise and propose solutions that keep customers on track.
• Monitor Performance — Track usage, health scores, and performance data to understand how customers are getting value from the product. Step in early when you spot risks or opportunities.
• Champion the Customer Voice — Gather feedback from customer conversations and share insights with our product team to help shape what we build next.
• Own Renewals & Growth — Manage the renewal process and identify upsell opportunities that bring genuine added value to your customers.
• Guide Onboarding & Training — Support new customers as they get started, helping them build confidence and become self-sufficient with our software.
• Partner with Sales — Work closely with Sales to ensure a smooth handover from pre-sale to post-sale, aligning on customer expectations and long-term strategy.
• Other duties as assigned.

What We're Looking For

• Customer Focus — A genuine passion for helping customers succeed and a drive to understand and exceed their expectations.
• Business Insight — An ability to understand how customers operate and align our solutions with their goals.
• Technical Proficiency — Comfort working with CRM systems, customer success platforms, and other SaaS tools.
• Insurance/insurtech/SIU - experience in this field a plus
• Global Mindset — Experience thriving in an international, remote-first environment, with strong cross-cultural communication and collaboration skills.

Ready to help our customers succeed? We'd love to hear from you.