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Customer Success Manager -Delhi

KPOINTRemote (United States)Posted 1w ago
Customer Onboarding Specialist - SaaS Implementation
Full Time
Remote
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Job description

This is a remote position.

 Serve as the main point of contact in all matters related to client concerns and needs
 Build and strengthen client relationships to achieve long-term partnerships
 A quick learner for developing a thorough understanding of product features and offerings.
 Manage the technical implementation of new products and integrations with large organizations.
 Identify key technical strategies to unlock business value for clients by partnering with customers.
 Be the internal advocate and voice of the client in the organization due to periodic engagements with customers.
 Onboard customers and set them up to use the product.
 Provide training related to the product and its new features to customers.
 Educate customers about new use cases that are getting supported by the product.
 Analyze customer feedback on product features and new releases.

Requirements

 3-5 years of experience delivering technical solutions in a consultative role at a SaaS company; familiar with matrixed project teams.
 Working technical knowledge of industry-standard practices for implementing API, and SSO authentication.
 A background in L&D with prior experience with LMS, or any SaaS product implementation is a plus.
 Excellent written and verbal communication skills.
 Should be a good listener and can put themselves in the customer's shoes to get an understanding of the requirements.
 Should be a quick learner.
 Should have problem-solving skills in the technical and interpersonal areas.
 Able to collaborate with different stakeholders, customers, and internal teams to achieve the set goals.
 Excellent customer engagement and management skills  Quick to adapt to new customer requirements, new features / enhancements, and product directions.
 Should be proficient in MS Office
 Should have good presentation skills

Benefits

Having a ‘Customer First’ mindset and driving internal and external customer success, including the success of partners, through a steadily fast-paced, innovation-driven and creative environment.
 Driving the success of KPOINT and our customers with a strong founder’s mindset.
 Staying in tune with the hyper dynamic changes of the real world.
 Going over and above to add magic to our commitments by bringing out the best version of self, everyone and everything around.
 We believe in compassionate leadership and promote empathy-driven people management at KPOINT. We lead with our focus on fostering collaboration, positivity, innovation, creativity and fun.
 Being a strong KPOINT brand ambassador, always representing our strong focus on customer centricity, our people and our capabilities.

Originally posted on Himalayas

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