Back to jobs

Customer Success Manager - Commercial Content

LifelancerRemote (United States)Posted 1w ago
Customer Success Manager
USD 100000-160000 per annual
Full Time
Remote
Apply on company site
Craft my tailored resume free

Free to start · No card

Job description

Job Title: Customer Success Manager - Commercial Content

Job Location: Boston, MA

Job Location Type: Remote

Job Contract Type: Full-time

Job Seniority Level:

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

As a Customer Success Manager, you will be responsible for ensuring our customers’ success with Veeva’s Commercial Content and Medical Vault applications. You will serve as a liaison between Veeva and key customer stakeholders to foster collaboration, highlight value using our applications through proactive engagement and triage escalations.
You will partner with global customers to understand their business goals, ways of working and challenges and then determine how they can further leverage their existing investments to meet those needs.

What You'll Do

    • Support 4-6 large, global customers post-implementation with Veeva PromoMats and Veeva Medical applications
    • Lead with curiosity, act as a trusted advisor and own the relationship with customers’ business decision makers and application owners
    • Liaise with Veeva Strategy, Sales, Product and/or Services’ stakeholders to address customer needs
    • Through proactive engagement, provide strategic guidance to optimize use of Veeva applications and help create a customer roadmap based on their business goals and needs
    • Facilitate customer-to-customer or customer-to-Veeva connections for collaboration opportunities and industry learning

Requirements

    • 7+ years’ experience in promotional content or Medical within life sciences industry
    • Experience working with or in large global pharmaceutical companies
    • Customer-facing consulting experience
    • Experience managing relationships with key decision makers and application owners
    • Ability to travel up to 25%

Nice to Have

    • Must be based in North America – preferably east coast
    • 7+ years of working in software, or consulting
    • SaaS/cloud experience
    • Experience working with Veeva Vault

Interviewing with Veeva

We value your time and believe in a transparent hiring process. Here is the process you can expect.

    • Follow the application process and submit your resume.
    • Within 3 days, you will receive a link to a personality assessment administered by a third party.
    • Once you complete the assessment, our team will review your full application package and follow up via email with our decision.
    • If moving to the interview stage, the process is as follows:
        1. A conversation with the hiring manager
        2. A practical case exercise
        3. A final conversation with our group's Senior Leader.
    • Once all interviews are complete, the manager will be in touch with a final decision.

Perks & Benefits

    • Medical, dental, vision, and basic life insurance
    • Flexible PTO and company paid holidays
    • Retirement programs
    • 1% charitable giving program

Compensation

    • Base pay: $100,000 - $160,000
    • The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at .


This job is curated by Lifelancer.

Lifelancer is a talent-hiring platform in Life Sciences, Pharma and IT. The platform connects talent with opportunities in pharma, biotech, health sciences, healthtech and IT domains.

Please apply via Lifelancer platform to get connected to the application page and to find similar roles.

Originally posted on Himalayas

Prepare your application

Use the description above to assess your fit for Lifelancer. This checklist is guidance from Resumize, rather than additional requirements from the employer. Imported listings can be shortened or change after collection, so confirm the complete description and current availability before sending an application.

Match requirements to evidence

Identify the responsibilities and skills the employer explicitly names. For each important requirement, choose one example from your work, education, training, or projects. Explain what you did, how you did it, and what changed as a result. Include a measurable outcome when you can support it. If you lack a requirement, describe related experience accurately instead of adding an unfamiliar skill to your resume.

Put the most relevant examples near the top of your resume. Keep job titles, dates, qualifications, and contact details consistent across your application materials. Use the employer’s terminology when it describes your experience accurately; a copied list of keywords does not explain your contribution. A short, specific bullet is easier to review than a paragraph that mixes several unrelated duties.

Check the working arrangement

Confirm the location, schedule, employment type, and any eligibility requirements on the employer’s site. A remote label does not establish worldwide eligibility or flexible hours. If compensation, benefits, equipment, travel, or contract duration are missing from this listing, write down your questions for the recruiter. Do not assume details from another opening at the same company apply to this role.

Review before submitting

Follow the employer’s requested file format and application instructions. Open your exported resume and check that its text is selectable, its sections read in order, and its links work. Proofread names, dates, and contact information. Share confidential work samples only when you have permission, and use an anonymized example when necessary.

Submit through a trusted employer or recruiting destination. If the original listing has disappeared, search the employer’s careers page for the title rather than assuming the vacancy remains open. Save the application date, job reference, and the version of your resume you sent. Those details help you prepare for a later conversation and avoid submitting conflicting information through several job boards.

Review your resume for writing and readability feedback, or browse other openings if this opportunity is unavailable.