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Customer Success Manager at DigitalGenius
Jack & JillLondon, England, United KingdomPosted 3w ago
Customer Success Manager
Job Description
This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers.
She will pick the best candidates from Jack's network.
The next step is to speak to Jack.
Job Title
Customer Success Manager
Salary
Not Disclosed
Company Description
DigitalGenius is a 47-person AI startup with offices in London and New York that builds an agentic AI platform transforming customer experience for global ecommerce brands like On, Rapha, and Clarins.
Job Description
As a Customer Success Manager at DigitalGenius, you will lead the entire post-sales lifecycle for ecommerce brands across the UK and Europe. You will manage implementations, drive KPI achievement, and secure renewals for a diverse portfolio ranging from SMBs to Enterprises, ensuring clients maximize the value of agentic AI technology.
Location
London, UK / Remote, Europe
Why this role is remarkable
Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
How does this work?
This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network.
Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description.
We appreciate this can make them look a bit suspect, but there isn't much we can do about it.
Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.
She will pick the best candidates from Jack's network.
The next step is to speak to Jack.
Job Title
Customer Success Manager
Salary
Not Disclosed
Company Description
DigitalGenius is a 47-person AI startup with offices in London and New York that builds an agentic AI platform transforming customer experience for global ecommerce brands like On, Rapha, and Clarins.
Job Description
As a Customer Success Manager at DigitalGenius, you will lead the entire post-sales lifecycle for ecommerce brands across the UK and Europe. You will manage implementations, drive KPI achievement, and secure renewals for a diverse portfolio ranging from SMBs to Enterprises, ensuring clients maximize the value of agentic AI technology.
Location
London, UK / Remote, Europe
Why this role is remarkable
- Join a high-growth startup at the forefront of the agentic AI revolution, working with a proprietary platform that resolves up to 70% of customer inquiries autonomously.
- Partner with some of the most recognizable names in global retail and ecommerce, including On, Rapha, AllSaints, Clarins, and Holland & Barrett.
- Enjoy significant autonomy in a lean, high-trust environment where you will help shape the customer success playbook rather than just following an existing one.
- Own the end-to-end post-sales customer journey, from initial scoping and technical implementation to driving long-term product performance and account growth.
- Analyze key metrics and conduct business-value analyses to demonstrate clear ROI to stakeholders, ensuring high levels of customer referenceability and retention.
- Collaborate closely with Solution Engineers to deliver continuous product improvements and communicate complex technical requirements effectively to non-technical client stakeholders.
- Brings 3+ years of experience in a client-facing Customer Success or Account Management role within the B2B SaaS space, ideally with ecommerce domain expertise.
- Possesses strong technical literacy, including proficiency with CRM platforms, APIs, and data analytics to translate product performance into compelling business cases.
- Demonstrates exceptional relationship-building and presentation skills, with a proven ability to manage multiple complex projects autonomously in a fast-paced startup environment.
Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
How does this work?
- Jack's an AI agent for job searching and career coaching. He works for you.
- Jill is the AI recruiter working for the company. She recruits from Jack's network.
- If it's a match and the company wants to meet you, they'll make the intro. In the meantime, if you'd like, Jack will send you excellent alternatives.
This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network.
Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description.
We appreciate this can make them look a bit suspect, but there isn't much we can do about it.
Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.