Customer Success Manager - £60k base

Are you ready to drive customer success for a fast-growing, AI-driven advertising innovator?

A leading AI-powered SaaS company revolutionising Google Shopping and digital advertising is looking for a Customer Success Manager to play a pivotal role in ensuring clients achieve outstanding success with their platform. This hands-on position sits at the heart of the business, where customer happiness and results matter most.

The ideal candidate brings 3+ years of customer-facing experience, preferably in customer success, account management or digital marketing. You’ll thrive if you’re consultative, proactive, and genuinely enjoy helping clients win.

Key skills include analysing campaign performance, delivering onboarding and training, running weekly account reviews, and using tools like HubSpot, Gainsight or Salesforce. Experience with Google Shopping or AI platforms is a strong advantage.

You will engage customers right after they sign, build tailored success plans, optimise their campaigns, provide strategic recommendations, and act as their trusted advocate — all while driving measurable outcomes, retention and growth.

This is a fantastic opportunity to join a passionate, high-growth team where customer success is everyone’s priority and you’ll have real impact from day one.

The role is predominantly remote, with 1-2 days a week in the Central London office.

Apply below to help customers succeed with cutting-edge AI technology.