Customer Success Agent
Free to start · No card · 5 credits the moment you sign up
Job description
This is a remote position.
- Online troubleshooting technical issues relating to customers, payments and products, guiding them through solutions, and escalating problems as needed.
- Provide support to customers, demonstrating empathy, patience and an understanding of their needs.
- Respond to customer inquiries by phone, e-mail and Live Chat and provide accurate information regarding our services.
- Document customer interactions, issues, and resolutions in our CRM system.
- Maintain a positive and professional attitude while handling challenging situations.
- Strive to achieve and exceed individual and team performance metrics, ensuring high levels of quality.
Requirements
- We are seeking customer-service minded agents that are fluent in English.
- Other languages such as Spanish, Italian, German, Arabic, Russian, French, Portuguese or Polish will be considered as an advantage.
- High school diploma or equivalent.
- Proven experience in customer support or similar role.
- Goal-driven with strong problem-solving skills, with the ability to think critically under pressure.
- Familiarity with CRM software and ticketing systems.
- Ability to work independently and collaboratively within a team.
Benefits
- This position is 100% remote
- Type of contract: freelance
- We offer different types of working hours, you can choose between full-time, part-time and 32 hours.
- Fun and supportive work environment
- An informal tone and flat organization
- High-paced environment, where you can quickly go from idea to action
Originally posted on Himalayas
Prepare your application
Use the description above to assess your fit for Marbill Technologies. This checklist is guidance from Resumize, rather than additional requirements from the employer. Imported listings can be shortened or change after collection, so confirm the complete description and current availability before sending an application.
Match requirements to evidence
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Put the most relevant examples near the top of your resume. Keep job titles, dates, qualifications, and contact details consistent across your application materials. Use the employer’s terminology when it describes your experience accurately; a copied list of keywords does not explain your contribution. A short, specific bullet is easier to review than a paragraph that mixes several unrelated duties.
Check the working arrangement
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Review before submitting
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