Customer Solutions Engineer, AI Agents

Customer Solutions Engineer, AI Agents This is a fully remote opportunity and can be worked from any location in the United States. About the Role As an Agent Architect at 1mind, you are the master orchestrator of our AI Superhumans. You don't just "onboard" customers; you design the digital consciousness and operational framework that allows our AI to integrate seamlessly into a customer's ecosystem. This is a hybrid role requiring a key blend of technical engineering, systems thinking, and consultative leadership. You will be the primary technical guide for our customers, taking them from a conceptual vision to a fully activated, high-performing AI workforce. You will map complex workflows, configure intricate agent behaviors, and ensure our Superhumans are transformative team members for our clients. What You'll Do Architect Superhuman Activation: Lead the technical discovery and "blueprint" phase for new customers, mapping their existing business systems to our AI frameworkSystem Mapping & Integration: Design and implement the data flows between 1mind agents and client tech stacks (CRMs, MAPs, APIs, and proprietary databases)Experiential Configuration: Fine-tune Superhuman experiential elements such as visualizations, logic gates, and response triggersCustomer Consultation: Serve as the technical face of the services team, guiding stakeholders through the activation journey and translating complex technical hurdles into clear, actionable outcomesQuality Assurance & Optimization: Conduct rigorous testing of agent behaviors pre & post-deployment to ensure peak performance and reliabilityFeedback Loop: Partner with Product and Engineering teams to advocate for new features and platform enhancements based on real-world activation challenges What You'll Bring 3 - 5+ years in a technical, customer-facing role (e.g., Solutions Architect, Implementation Engineer, or Technical Account Manager) within a SaaS environmentProven track record of system integration: You should be comfortable working with REST APIs, webhooks, and middlewareBackground in Workflow Design: Experience mapping complex business processes using tools like LucidChart, Miro, or VisioClient Management: Experience managing high-stakes projects for enterprise-level stakeholders, specifically during the "onboarding" or "activation" lifecycle What Will Help You Thrive The "Architect" Mindset: You enjoy zooming out to see the big picture of a system, but you have the discipline to zoom in and fix a broken line of logicHigh Emotional Intelligence: You can read a room and pivot your communication style from "deeply technical" for developers to "value-driven" for executive stakeholdersAdaptability: You are excited by the "blank canvas" of AI and aren't afraid to build the playbook as you go in a fast-evolving industryRelentless Curiosity: You want to understand the "why" behind every customer request to build a better "how." Preferred Skills AI/ML Literacy: Familiarity with LLM prompt engineering, vector databases, or natural language processing (NLP) conceptsTechnical Proficiency: Knowledge of Python, JavaScript, or SQL is a major plus for troubleshooting integrationsIndustry Knowledge: Experience in CX (Customer Experience) or Digital Transformation sectorsProject Management: Proficiency with tools like Asana, Jira, or Monday.com to keep multi-phase activations on track 1mind's total compensation package is designed to be competitive and includes base salary, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. The hiring manager will share more details about the full compensation package and benefits as you move through the process. [Please note that all legitimate communication from 1mind will come only from email addresses ending in [redacted].com. We will never ask for payment, financial information, or personal details outside of our official application process. If you receive a suspicious message, please disregard it and alert us at [redacted]] We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, notetaking, or summarizing responses. These tools assist our recruitment team but do not replace human judgment - all hiring decisions are made by people. If you would like more information about how your data is processed or prefer to opt out of any AI-assisted tools, please let your recruiter know. Opting out will not impact your experience or consideration.