Customer Service Representative

Customer Experience SpecialistLocation: Remote (Preference given to Michigan-based candidates) Schedule: Must be flexible to work within operating hours, including evenings and weekends About the RoleWe are seeking customer-focused professionals who thrive in a fast-paced, high-volume environment and are passionate about delivering exceptional customer experiences. In this role, you will serve as a trusted resource for customers, helping them navigate product questions, order inquiries, service concerns, charging options, and other ownership-related needs. This is an excellent opportunity for individuals who enjoy problem-solving, building customer relationships, and working with innovative automotive technology. Comprehensive training is provided, making this a strong career opportunity for candidates with solid customer service experience and a desire to grow. Key ResponsibilitiesProvide exceptional customer support through phone, chat, and email channelsHandle a high volume of customer interactions while maintaining professionalism and accuracyServe as a product knowledge resource for current and future vehicle offerings and related servicesAnswer customer questions regarding vehicle features, specifications, reservations, orders, dealerships, service, charging options, and recallsTake ownership of customer concerns and follow through to resolutionDocument customer interactions accurately within internal systemsSchedule appointments and assist customers with next steps when neededRecommend solutions that improve the overall customer experienceIdentify customer needs and tailor communication accordinglyCollaborate with internal teams to resolve complex issuesWork Distribution: Approximately 80% phone supportApproximately 20% chat, email, and case documentationRequired Qualifications1-2+ years of customer service or call center experienceExperience managing a high volume of customer interactionsStrong problem-solving and critical-thinking skillsExcellent verbal and written communication skillsStrong computer navigation and typing proficiencyAbility to quickly learn new products, systems, and processesProfessional phone presence and customer-focused mindsetStrong attention to detail and organizational skillsAbility to work independently in a remote environmentStable work history demonstrating reliability and commitmentPreferred QualificationsAssociate degree or equivalent experienceHelp desk, technical support, troubleshooting, or service experienceBasic understanding of electric vehicles and home charging conceptsExperience supporting customers via phone, chat, and email simultaneouslyScheduling RequirementsCandidates must be available to work within the organization's operating hours, which include: Monday through Friday: 8:00 AM to 12:00 AM ESTSaturday and Sunday: 9:00 AM to 9:00 PM ESTSchedules may vary based on business needs, and shift assignments can change periodically. Important: Candidates with demonstrated high-volume call center experience are strongly encouraged to apply. Please highlight call, case, email, or chat volume metrics on your resume when possible. Job Type & LocationThis is a Contract position based out of Warren, MI. Pay and BenefitsThe pay range for this position is $19.00 - $19.50/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Aug 29, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.