Customer Experience Manager and Events Coordinator

Kahwa Coffee RoastingSt. Petersburg, FLAdded 1d ago

Event Coordinator

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Job description

We're looking for a friendly, organized, and detail-oriented individual to join our team as a Customer Experience & Events Coordinator. This role blends front-facing customer service with event planning and administrative support, ideal for someone who thrives in a fast-paced, community-oriented environment. Key Responsibilities: *Customer Service* Serve as a welcoming point of contact for customers in person, by phone, and online (email/social media)Resolve customer questions, concerns, and complaints promptly and professionallySupport loyalty program enrollment and engagementGather and relay customer feedback to management*Event Coordination* Plan and execute events (tastings, community meetups, seasonal promotions, catering requests)Coordinate logistics with vendors, local partners, and staff for eventsManage event calendars and timelinesSupport outreach for local partnerships and sponsorships*Light Administrative Work* Maintain organized records (customer inquiries, event details, vendor contacts)Assist with scheduling, ordering supplies, and basic data entrySupport marketing efforts (flyers, social posts, email updates) as neededHelp track inventory or supply needs related to eventsFiling and other admin office tasks as neededQualifications: 1+ years in customer service, hospitality, retail, or events preferredStrong communication and interpersonal skillsHighly organized with good multitasking abilitiesComfortable with basic office software (Google, Excel, POS systems, or similar)Positive, proactive attitude and a team-player mindsetExperience in a coffee shop or food service environment a plusSchedule: In office at our office/production site in St Petersburg Mon-Fri 8am-4pm Some evening or weekend hours may be needed for onsite events Job Type: Full-time Pay: From $40,000.00 per year Benefits: 401(k) matchingDental insuranceHealth insuranceLife insurancePaid time offVision insuranceApplication Question(s): When are you available to start?Experience: Customer service: 2 years (Preferred)Ability to Commute: Saint Petersburg, FL 33714 (Required)Work Location: In person

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