Community Associate
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Job description
SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
Job Title: Community Associate
Location: UK Remote
SS&C Blue Prism enables business leaders of the future to navigate around the roadblocks of ongoing digital transformation in order to truly reshape and evolve how work gets done – for the better. We believe in supporting organizations as they harness the power of intelligent automation. We offer our customers value with our Comprehensive Capabilities, Accessible and User-Friendly Software, Scalable and Intelligent Digital Workforce, and a United Vision Behind our Innovation.
Why You Will Love It Here
- Flexibility: Remote Work Model
- Your Future: Professional Development Reimbursement with access to SS&C University
- Work/Life Balance: Competitive holiday scheme
- Your Wellbeing: Competitive benefits designed to support your wellbeing
- Diversity & Inclusion: We celebrate diversity and inclusion in everything we do
- Training: Ongoing, hands-on training customized to your career growth
About the Role:
We are looking for a passionate and dynamic Community Associate to join the team and become the online voice of our brand. This is a unique and rewarding role at the heart of our customer relations team, responsible for humanising our brand and fostering positive, meaningful relationships between our organisation and our customers.
You will implement engagement strategies that enhance the user’s experience and build lasting loyalty. This includes converting customers into advocates across our intelligent automation portfolio and helping deflect support volume. If you are a true people person who thrives on building connections and is energised by working collaboratively with multiple teams, we would love to hear from you.
What You Will Get to Do:
- Build a sense of belonging by fostering a welcoming, inclusive online community where members feel encouraged to connect, engage, and support one another.
- Coordinate with Customer Marketing to promote customer and partner events on the community.
- Curate and publish blog content: product tutorials, product releases, customer engagement etc.
- Create opportunities to encourage community engagement through programs such as use cases, ideation, user groups and product research.
- Route unanswered questions to relevant internal SMEs (Product, Support, Customer Success) or active community members to participate.
- Actively listen to community conversations and feedback and convert them into actionable insights to shape programs, products and improve member experience.
- Monitor community activity to enforce guidelines, address inappropriate behaviour, and escalate sensitive issues to the relevant teams.
- Align community campaigns with product launches (e.g., WorkHQ adoption programs) and customer marketing initiatives.
- Monitor and report on the outcomes of your own initiatives, using data to inform how you refine your approach.
What You Will Bring:
Requirements
- Preferably 1-2 years managing a global B2B online community.
- A true people person who is communicative and natural at building relationships.
- Excellent communication skills, capable of collaborating across multiple departments, cultures and time zones.
- Driven and proactive, capable of multitasking.
- Demonstrated growth of engagement, case deflection, or advocacy metrics through reporting on native platform analytics tools.
Preferred
- Has a passion for technologies such as robotic process automation, agentic artificial intelligence and process automation.
- Hands-on experience with enterprise grade community forum platforms, and customer success platforms.
- Working knowledge of developer/technical audiences.
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.
Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers.
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
Applications will be accepted on an ongoing basis until the position is filled.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
Originally posted on Himalayas
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