Client Account Manager

Company Description TecQubes Technologies is a global company focused on streamlining business operations and delivering fast, output-driven results. Supported by a dynamic research team, the organization provides advanced solutions that help businesses move closer to long-term success and a strong future. TecQubes Technologies develops innovative technology products and services backed by sophisticated tools and deep market insights. By combining strong research capabilities with an understanding of market dynamics, the company consistently delivers high-value outcomes for clients. Team members join a forward-looking environment that values innovation, performance, and continuous improvement.

Location

Bangalore, India (On-site)

Department

Client Accounts & Business Development

Experience

6 – 10 Years

Employment Type

Full-Time, Permanent

Team

Manages a team of Recruiters

Industry Focus

IT Staffing | GCC | Product | Enterprise

Candidate Requirements

Experience & Background

●    6–10 years of experience in IT staffing, account management, or recruitment consulting

●    Proven track record of owning P&L, billing, and GP targets in a staffing/consulting environment

●    Experience managing GCC clients, product companies, or enterprise IT accounts strongly preferred

●    Domain exposure across one or more: SAP, Data & AI, Cloud, Microsoft, Salesforce, ServiceNow, Engineering

●    Prior experience managing and growing a team of recruiters or delivery leads

Technical & Functional Skills

●    Strong understanding of IT contract staffing, staff augmentation, and managed services models

●    Ability to validate profiles across diverse tech stacks and seniority levels

●    Proficiency with ATS platforms, CRM tools, and MS Office / Google Workspace

●    Data-driven approach to tracking pipelines, margins, and team performance

●    Familiarity with SOW, PO processes, vendor agreements, and contract management

Soft Skills & Leadership Competencies

●    Strong negotiation skills — rate negotiations, margin discussions, and contract renewals

●    Commercial acumen — ability to read P&L, identify growth levers, and act with ownership

●    Executive stakeholder management — comfortable engaging CXOs, VPs, and Procurement leads

●    Conflict resolution and escalation management under pressure

●    Analytical and reporting mindset — can build and present structured MIS

●    Strong presentation and communication skills — verbal, written, and data-driven storytelling

●    Leadership and coaching ability — inspires and develops high-performing recruiter teams

●    High ownership, accountability, and decision-making speed

Key Responsibilities

1. P&L & Commercial Ownership

●    Own monthly billing, gross profit (GP), and margin targets for assigned accounts

●    Track and improve billing realization and contractor headcount growth

●    Drive existing account revenue growth of 20–30% annually

●    Lead rate negotiations, margin discussions, and vendor agreement renewals

●    Coordinate SOW creation, Purchase Order follow-ups, and contract extensions

●    Resolve billing disputes and ensure timely collections

●    Prepare revenue forecasts and present weekly/monthly P&L updates to leadership

2. Client Governance & Relationship Management

●    Serve as the single point of contact for all assigned client accounts

●    Conduct weekly client review meetings, monthly business reviews, and quarterly business reviews (QBRs)

●    Meet Delivery Managers, Hiring Managers, and Procurement leads regularly (minimum 8–10 client meetings/month)

●    Track and manage SLAs, escalation frameworks, and client satisfaction surveys

●    Lead renewal discussions and proactively flag risks to retention

●    Build and maintain annual account growth plans for all key accounts

3. Contractor Lifecycle Management

●    Own the end-to-end lifecycle of deployed contractors — from onboarding to exit

○    Documentation completion, BGV, onboarding coordination

○    Timesheet compliance and attendance issue resolution

○    Client escalation handling and contractor engagement

○    Contract extension tracking and renewal management

○    Managing early resignations and replacement pipelines

●    Ensure contractor retention rate of >95% across all active accounts

●    Conduct periodic contractor engagement touchpoints to prevent attrition

4. Requirement Ageing & Delivery Governance

●    Own all open positions in assigned accounts — ensure average requirement age is under 5 days

●    Conduct daily review of all open requirements and flag aged mandates

●    Escalate to recruiting leadership for any position open beyond Day 3

●    Publish weekly ageing reports with risk commentary to account stakeholders

●    Track submission-to-interview, interview-to-offer, and offer-to-joining ratios daily

5. Profile Validation & Submission Quality

●    Review and validate every candidate profile before submission to the client

●    Ensure alignment on skills, experience, location, compensation, and JD fit

●    Maintain a submission-to-interview conversion benchmark of >70%

●    Audit resume quality regularly and provide structured feedback to recruiters

●    Prevent duplicate profile submissions and maintain ATS hygiene

6. Recruitment Governance & Team Management

●    Manage, mentor, and performance-manage a team of recruiters in Bangalore

●    Run JD briefing sessions for every new requirement before sourcing begins

●    Conduct daily recruiter stand-ups to track progress and unblock challenges

●    Set weekly targets, review recruiter productivity, and report against assigned benchmarks

●    Conduct interview feedback analysis to continuously improve submission quality

●    Drive ATS compliance, data hygiene, and duplicate profile prevention

7. Business Development & Account Growth

●    Identify whitespace within existing client organizations to generate new mandates

●    Engage with new departments, business units, and hiring managers not yet served

●    Generate new requirements monthly and grow wallet share within each account

●    Participate in and lead Quarterly Business Reviews to present value delivered and propose expansion

●    Build and execute annual account growth plans with measurable revenue milestones

8. Cross-selling TecQubes Services

●    Introduce and pitch the full TecQubes service portfolio to client stakeholders:

○    IT Contract Staffing & Staff Augmentation

○    Managed Services & Project Delivery

○    AI, Data & Cloud Services

○    Digital Transformation Engagements

○    IT Asset Solutions (where applicable)

●    Collaborate with the consulting and delivery practice leads to position and close engagements

●    Act as the commercial bridge between client needs and TecQubes' internal capabilities