Case Manager - Personal Injury | Ecuador
Free to start · No card · 5 credits the moment you sign up
Job description
- Employment Type: Full-Time Contractor
- Workplace: Remote
- Compensation: USD $1,400 - $1,600 / month
- Schedule: Monday-Friday schedule, 8:30 AM–5:00 PM PST.
About Us
HireHawk connects skilled professionals around the world with meaningful remote opportunities at U.S. and Canadian companies. We focus on building high-performing remote teams where strong communication, ownership, and consistent follow-through matter. In this role, you will support a U.S. personal injury law firm while working remotely within a structured, outcomes-focused environment.
About the Role
As a Case Manager – Personal Injury (Pre-Litigation), you will take ownership of an assigned caseload from intake through settlement or transfer to litigation. You will be the central point of coordination between injured clients, medical providers, insurance adjusters, demand writers, and supervising attorneys.
Your work will directly influence how efficiently cases progress and how supported clients feel throughout what can be a stressful process. This is a strong fit for someone who already understands U.S. plaintiff-side personal injury work and can independently manage priorities while knowing when attorney involvement is needed.
The working schedule is Monday through Friday, 8:30 AM to 5:00 PM Pacific Time.
Responsibilities
- Own an assigned portfolio of personal injury cases from intake through demand, settlement, or transfer to litigation.
- Keep clients consistently informed about case status, medical treatment, upcoming steps, and outstanding requirements.
- Coordinate medical treatment, referrals, appointments, and follow-ups so clients remain on track with their care.
- Request, obtain, review, and organize medical records, billing statements, and other supporting case documentation.
- Communicate directly with insurance adjusters regarding claim status, liability, coverage, documentation, and settlement progress.
- Monitor treatment timelines, case milestones, deadlines, missing records, and outstanding documentation to prevent avoidable delays.
- Identify case issues, stalled treatment, liability concerns, or other risks early and escalate them to supervising attorneys when appropriate.
- Partner with demand writers to ensure files are complete, organized, and ready for demand preparation.
- Support settlement coordination by tracking outstanding balances, liens, documentation, and case closure requirements.
- Maintain complete, accurate, and well-organized case records within the firm's case management system.
Requirements
Must-Have:
- 2–3+ years of relevant experience supporting U.S. plaintiff-side personal injury cases, with hands-on case management experience strongly preferred.
- Demonstrated ability to manage pre-litigation matters from intake through medical treatment, demand preparation, and settlement.
- Experience communicating directly with injured clients, medical providers, and insurance adjusters.
- Strong written and verbal English communication skills, including the ability to communicate with clients professionally and empathetically.
- Strong organizational skills and the ability to manage multiple active cases, deadlines, documentation requirements, and competing priorities.
- Ability to work independently, maintain consistent follow-through, and recognize when an issue requires attorney involvement.
- High school diploma or equivalent required; relevant hands-on legal experience may substitute for additional formal education.
- Experience using Filevine, CASEpeer, SmartAdvocate, or a comparable legal case management platform.
Nice to Have:
- Experience supporting a California-based personal injury law firm, including familiarity with California claims, liability investigations, and settlement workflows.
- Associate's or bachelor's degree in Legal Studies, Paralegal Studies, or a related field.
- Experience preparing files for demand writers, including organizing medical records, bills, medical summaries, and supporting documentation.
- Experience managing a high-volume personal injury caseload.
Originally posted on Himalayas
Prepare your application
Use the description above to assess your fit for HireHawk. This checklist is guidance from Resumize, rather than additional requirements from the employer. Imported listings can be shortened or change after collection, so confirm the complete description and current availability before sending an application.
Match requirements to evidence
Identify the responsibilities and skills the employer explicitly names. For each important requirement, choose one example from your work, education, training, or projects. Explain what you did, how you did it, and what changed as a result. Include a measurable outcome when you can support it. If you lack a requirement, describe related experience accurately instead of adding an unfamiliar skill to your resume.
Put the most relevant examples near the top of your resume. Keep job titles, dates, qualifications, and contact details consistent across your application materials. Use the employer’s terminology when it describes your experience accurately; a copied list of keywords does not explain your contribution. A short, specific bullet is easier to review than a paragraph that mixes several unrelated duties.
Check the working arrangement
Confirm the location, schedule, employment type, and any eligibility requirements on the employer’s site. A remote label does not establish worldwide eligibility or flexible hours. If compensation, benefits, equipment, travel, or contract duration are missing from this listing, write down your questions for the recruiter. Do not assume details from another opening at the same company apply to this role.
Review before submitting
Follow the employer’s requested file format and application instructions. Open your exported resume and check that its text is selectable, its sections read in order, and its links work. Proofread names, dates, and contact information. Share confidential work samples only when you have permission, and use an anonymized example when necessary.
Submit through a trusted employer or recruiting destination. If the original listing has disappeared, search the employer’s careers page for the title rather than assuming the vacancy remains open. Save the application date, job reference, and the version of your resume you sent. Those details help you prepare for a later conversation and avoid submitting conflicting information through several job boards.
Review your resume for writing and readability feedback, or browse other openings if this opportunity is unavailable.