Call Line Specialist | Customer Support | Remote – English Speaking
Free to start · No card · 5 credits the moment you sign up
Job description
About us: Ricaris is a Barcelona-based company with over 10 years of experience in multilingual services, specializing in content marketing, translation, and customer support. Our motto, “Have a Nice Day,” reflects our commitment to positive and productive interactions.
About the role: We are seeking a highly reliable and detail-oriented Incoming Call Line Specialist to manage all incoming communications. This remote position requires a professional who is dependable, communicative, and comfortable handling sensitive information with discretion. You will be the first point of contact, ensuring a smooth and professional experience for every caller.
Key Responsibilities
- Manage a high volume of inbound calls in a professional manner, providing information and directing inquiries as needed.
- Keep detailed records of all calls, interactions, and customer information within our CRM and documentation systems.
- Use and manage call flows efficiently through a dialer system and phone software.
- Handle and process sensitive information with the utmost confidentiality.
- Collaborate effectively with the internal team and follow established procedures accurately.
Required Qualifications
Communication & Experience
- Fluency in English with excellent written and verbal communication skills.
- Proven experience in a phone-based customer service role (e.g., Receptionist or Virtual Assistant).Technical & Operational Skills
Proficiency with key business tools, including:
- Google Docs for documentation and collaboration.
- Dialer systems for managing call volume.
- CRM software for data entry and tracking.-
Reliable work setup including:
- Stable internet and power connection.
- Backup solutions for both internet and power to ensure no service disruption during your shift.
Availability & Reliability
- Able to work a fixed schedule: 4:00 AM – 12:00 PM Eastern Time (ET).
- Strong sense of responsibility, reliability, and attention to detail.
Preferred Qualifications (A Plus)
- Familiarity with the Real Estate or Hospitality industries.
- Working knowledge of Google Sheets for data management and reporting.
- Experience using Aircall or Zendesk platforms.
What we offer
- Mid-term remote collaboration (approx. 2–3 months, until the end of January) with a flexible schedule.
There is a possibility of extension depending on client needs or participation in other upcoming Ricaris projects.
- Compensation: This role includes both inactive and active periods.
Inactive time refers to standby periods while waiting to receive calls.
Active time applies when calls or interactions are in progress.
The salary range is $5–$10, depending on the level of activity and responsibilities.
At Ricaris, we believe great service starts with great people.
If you’re ready to bring professionalism, positivity, and care to every call — we can’t wait to meet you!
Originally posted on Himalayas
Prepare your application
Use the description above to assess your fit for Ricaris. This checklist is guidance from Resumize, rather than additional requirements from the employer. Imported listings can be shortened or change after collection, so confirm the complete description and current availability before sending an application.
Match requirements to evidence
Identify the responsibilities and skills the employer explicitly names. For each important requirement, choose one example from your work, education, training, or projects. Explain what you did, how you did it, and what changed as a result. Include a measurable outcome when you can support it. If you lack a requirement, describe related experience accurately instead of adding an unfamiliar skill to your resume.
Put the most relevant examples near the top of your resume. Keep job titles, dates, qualifications, and contact details consistent across your application materials. Use the employer’s terminology when it describes your experience accurately; a copied list of keywords does not explain your contribution. A short, specific bullet is easier to review than a paragraph that mixes several unrelated duties.
Check the working arrangement
Confirm the location, schedule, employment type, and any eligibility requirements on the employer’s site. A remote label does not establish worldwide eligibility or flexible hours. If compensation, benefits, equipment, travel, or contract duration are missing from this listing, write down your questions for the recruiter. Do not assume details from another opening at the same company apply to this role.
Review before submitting
Follow the employer’s requested file format and application instructions. Open your exported resume and check that its text is selectable, its sections read in order, and its links work. Proofread names, dates, and contact information. Share confidential work samples only when you have permission, and use an anonymized example when necessary.
Submit through a trusted employer or recruiting destination. If the original listing has disappeared, search the employer’s careers page for the title rather than assuming the vacancy remains open. Save the application date, job reference, and the version of your resume you sent. Those details help you prepare for a later conversation and avoid submitting conflicting information through several job boards.
Review your resume for writing and readability feedback, or browse other openings if this opportunity is unavailable.