Call Center/Support Executive for Software & IT Services

Leadswin Limited   Leadswin Limited Follow More jobs from this company Summary Vacancy: 5 Age: 24 to 35 years Location: Dhaka (Uttara Sector 11) Salary: Tk. 15000 – 25000 (Monthly) Experience: 2 to 6 years Published: 17 May 2024   Requirements Education Diploma in Computer, Bachelor of Science (BSc) in Computer Science & Engineering, Bachelor of Science (BSc) in Computing & Information System, Bachelor of Science (BSc) in Information Technology, Bachelor of Science (BSc) in Computer Applications Experience 2 to 6 years The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, Call Center, Educational Technology (Edtech) Startup, Business-to-Business (B2B) Software and Services Startup, Advertising Technology (AdTech) Startup Additional Requirements Age 24 to 35 years Applicant Should Have: Strong technical aptitude and the ability to quickly learn new software applications. Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Ability to handle multiple tasks and prioritize effectively in a fast-paced environment. Customer-focused mindset with a passion for delivering exceptional service. Key Competencies: Customer Service Orientation: Demonstrates a commitment to providing exceptional customer service and support. Communication: Communicates clearly and effectively, both verbally and in writing. Technical Proficiency: Possesses a strong understanding of SaaS products and the ability to troubleshoot technical issues. Problem-Solving: Identifies issues, analyzes problems, and provides effective solutions. Team Collaboration: Works well with others and collaborates effectively across teams. Adaptability: Adjusts to changing priorities and remains flexible in a dynamic environment. Responsibilities & Context Position Overview: We are seeking a highly motivated and customer-focused Call Center/Customer Support Executive to join our dynamic support team. The ideal candidate will have a passion for technology and a commitment to providing exceptional customer service. You will be the first point of contact for our customers, helping them resolve issues, providing product guidance, and ensuring a seamless user experience. Key Responsibilities: Handle inbound and outbound customer calls, emails, and chat inquiries. Provide timely and effective support to customers regarding product usage, technical issues, and account management. Troubleshoot and resolve customer issues by analyzing and diagnosing problems, then providing solutions or escalating as necessary. Maintain comprehensive knowledge of our SaaS products and stay updated on new features and enhancements. Educate customers on product functionalities, best practices, and provide training when necessary. Document all customer interactions and support activities in the CRM system. Collaborate with internal teams, including technical support, product management, and sales, to resolve complex issues and improve the customer experience. Identify and escalate priority issues to the appropriate channels. Participate in ongoing training and development programs to enhance product knowledge and customer service skills. User tutorial making (text, image & video) for the relevant users. Any other tasks are given by the company. Skills & Expertise Communication with clear voice Customer Relationship Management (CRM) Customer Support through Phone Customer Support/ Client Service Email Communications Enthusistic to learn Good at Microsoft Word and Microsoft Excel Good communication skills Google Sheets Quick learner and hard working Compensation & Other Benefits Mobile bill, Performance bonus Lunch Facilities: Partially Subsidize Salary Review: Yearly Festival Bonus: 2 Safe & corporate work environment. Prime location at Uttara, Dhaka. Huge learning opportunity. KPI bonus, reward & certificate. Long-term career opportunity. Workplace Work at office Employment Status Full Time Job Location Dhaka (Uttara Sector 11) Source link